Ike Rice Jr
Hampton
Summary
Experienced professional with a strong work ethic and a proven ability to adapt to new environments and tasks. Consistently surpassing expectations and committed to achieving success in every endeavor. Eager to contribute to a team and enhance its overall value.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Testing Technician
Protect Environmental
12.2024 - Current
- Performed routine testing across diverse medical environments including nursing homes, hospices, and hospitals.
- Conducted radon testing complying with NRPP guidelines.
- Positioned radon monitoring equipment in residential and commercial buildings.
- Coordinate with facility owners to guarantee accurate installations.
- Coordinated shipment processes for effective dispatching of supplies to offsite destinations.
Field Service Technician
Data Financial
07.2023 - 10.2024
- Served as Itran Specialist.
- Acquired proficiency in operating IBML software and equipment.
- Executed comprehensive repairs on complex Amsec systems to ensure optimal functionality.
- Breaking down complex electrical systems.
- Conducted diagnostic tests and executed repairs on various electronic equipment.
- Coordinated effective processing of work orders aligned with client requirements.
- Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
Field Service Technician
Cennox
08.2022 - 07.2023
- Conducted limited repairs and preventive maintenance on various financial equipment.
- Scheduled service visits efficiently.
- Communicated ETA to customers and offered ongoing status reports.
- Ensured customer satisfaction through direct communication, providing timely call updates and resolution.
- Monitored and managed parts inventory through established material control workflows.
- Leveraged technical resources for effective task execution.
Field Service Technician
WITTENBACH BUSINESS SYSTEMS
09.2020 - 07.2022
- Optimized service call schedules to meet response time targets.
- Enhanced customer relations by tackling operator training problems.
- Apply customer interaction capabilities to project professionalism.
ATM Technician
Diebold Nixdorf
08.2016 - 08.2020
- Maintained operational efficiency of retail devices through regular upkeep.
- Regularly maintained and exceeded set performance benchmarks.
- Facilitated resolution of issues through timely escalation of service requests.
- Facilitated high customer satisfaction through effective communication and professional demeanor.
- Monitored parts inventory levels while ensuring compliance with key security protocols.
- Executed regular audits to ensure compliance with policies.
- Maintained thorough and up-to-date records of parts consumed during every call.
- Maintained and operated a fleet vehicle and kept it in optimal condition at all times
- Routinely accessed safes in intense environments while maintaining strict adherence to safety protocols.
Service Technician
Pat Salmon and Sons
09.2015 - 02.2016
- Completed shop repairs, QA inspections, and minor equipment fix/repair for enhanced functionality.
Tool/Fleet Technician
The Home Depot
06.2015 - 08.2015
- Executed break/fix solutions for diverse equipment, from mini machines to skid steers.
- Facilitated consistent meetings with contracting entities.
- Executed equipment analysis for clients.
- Oversaw upkeep and servicing of fleet vehicles.
Bench Repair Technician
Team One Repair
04.2013 - 01.2015
- Executed dismantling tasks for various electrical parts.
- Troubleshot and repaired diverse categories of electronics to ensure functionality.
- Ensure accuracy in maintaining client work orders.
- Executed precise soldering and desoldering work on numerous PCBs.
- Crafted a novel troubleshooting method to fill the gap in existing repair processes for an ADP product.
- Crafted detailed guide to train staff at adjacent west coast office.
Bench Repair Technician
National Cash Register (NCR)
09.2009 - 11.2012
- Executed electronic testing and point of sale repair efficiently.
- Applied expertise in troubleshooting and refining electronic components.
Education
(A.S.) - Computer and Electronic Engineering Technology, Computer Science
I.T.T. TECHNICAL UNIVERSITY
Atlanta, GA01.2009
Skills
- Automotive
- Equipment Repair
- Service Technician Experience
- Field Service
- Automotive Diagnostics
- Schematics
- Computer Science
- Computer Networking
- Blueprint Reading
- Communication skills
- Time management
- Electrical wiring
- Electrical & Instrumentation
- Software hardware
- Equipment Repair
- Salesforce
- Customer Service
- Data Analysis
- Inventory
- Technical support
- Software troubleshooting
- Troubleshooting
- Independent Field Service Technician
- Biomedical equipment
- Customer Service
- Microsoft Suite
- Assembly
- Electronic Engineering
- QA/QC
- Technical Support
- Hospital work environment
Certification
Fire King Safe Certificate, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certifications
Fire King Certified
Amsec Certified
Timeline
Field Testing Technician
Protect Environmental
12.2024 - Current
Field Service Technician
Data Financial
07.2023 - 10.2024
Field Service Technician
Cennox
08.2022 - 07.2023
Field Service Technician
WITTENBACH BUSINESS SYSTEMS
09.2020 - 07.2022
ATM Technician
Diebold Nixdorf
08.2016 - 08.2020
Service Technician
Pat Salmon and Sons
09.2015 - 02.2016
Tool/Fleet Technician
The Home Depot
06.2015 - 08.2015
Bench Repair Technician
Team One Repair
04.2013 - 01.2015
Bench Repair Technician
National Cash Register (NCR)
09.2009 - 11.2012
(A.S.) - Computer and Electronic Engineering Technology, Computer Science
I.T.T. TECHNICAL UNIVERSITY
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