Hope Austin
Puyallup,WA
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Regional Orthodontic Manager
Gentle Dental
07.2023 - Current
- Oversee all orthodontic operations for 20 clinics, including treatment coordinator and assistant staffing, accounts receivables, billing, marketing, etc. Took initiative to create a great working atmosphere within 20 locations the orthodontic team travels to. Collaborated with Director of Operations and Practice Managers to improve success and exceed expectations for orthodontics region wide.
Orthodontic Supervisor Region 3
Gentle Dental-Tacoma, WA
Tacoma, WA
10.2018 - Current
- Employment retention, insurance verifications, claim submissions, A/R, treatment conversions, team building and leadership. Guide team to follow all covid protocols and safety. Scheduling for 4 providers, 6 orthodontic assistants and 1 TC. Actively monitored schedules for production, revenue and growth. Reached personal goal stones and achieved/exceeded business goals/production monthly and yearly.
Traveling Orthodontic Assistant
Gentle Dental-Spanaway, WA
Spanaway, WA
08.2017 - 10.2018
- Travel to locations to provide assisting with orthodontic treatment.
- Seat Bands, Appliances.
- Bonding and Debonding.
- Fabricate Essix Retainers, Bond Fixed Retainers.
- Diagnostic Records: Alginate Impressions, Pano and Ceph Xray, Intra-oral and Extra-oral Photographs.
- PVS Impressions for Misalign, Bond Attachments.
Office Manager
Caspian Orthodontics-Lakewood, WA
Lakewood, WA
07.2006 - 08.2017
- Trained and Developed Staff in Front Office and Clinical Area
- DSHS/ Private Insurance Orthodontic Billing
- Accounts Receivables
- Managed Staff Schedules
- External Marketing and Research
- Ordering Supplies/Vendor Interaction
- Streamlined Office Systems
- Present Treatment Plans, Financial Arrangements
Associate Mgr./ Server
Sizzlers-Lakewood, WA
Lakewood, WA
09.1996 - 01.2007
- Helped to maintain and create a relaxing atmosphere for customers thru quality attention and service. Ensured all customers left with a smile on their face either thru my service or managerial styles.
Education
Certificate - undefined
Bryman College
Tacoma, WA01.2006
Skills
- Medical Scheduling
- Accounts receivable
- Phone etiquette
- Dental Assisting
- Accounts Receivable
- Leadership
- Office experience
- Budgeting
- Microsoft Outlook
- Infection Control Training
- Accounts payable
- Research
- Medical Imaging
- Office management
- Insurance Verification
- Office Management
- Dentrix
- Accounts Payable
- Profit & Loss
- Typing
- Customer service
- Management
- Office Administration
- Marketing
- Recruiting
Certification
- Certified Dental Assistant
- Driver's License
Timeline
Regional Orthodontic Manager
Gentle Dental
07.2023 - Current
Orthodontic Supervisor Region 3
Gentle Dental-Tacoma, WA
10.2018 - Current
Traveling Orthodontic Assistant
Gentle Dental-Spanaway, WA
08.2017 - 10.2018
Office Manager
Caspian Orthodontics-Lakewood, WA
07.2006 - 08.2017
Associate Mgr./ Server
Sizzlers-Lakewood, WA
09.1996 - 01.2007
Certificate - undefined
Bryman College