Summary
Overview
Work History
Education
Skills
Timeline
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Joleen Palmowski

Regional Orthodontic Manager
4720 Bayview Road Hamburg,NY

Summary

Dynamic Regional Orthodontic Manager at Winning Smiles Dentistry with expertise in financial management and team leadership. Proven track record in enhancing operational efficiency and expanding customer bases. Skilled in policy development and conflict resolution, driving significant improvements in profitability and customer satisfaction across multiple locations.

Overview

26
26
years of professional experience

Work History

Regional Orthodontic Manager

Winning Smiles Dentistry
Amherst
01.2022 - Current
  • Managed financial operations including budgeting, forecasting, patient base, collections and bad debt control, and cost control initiatives.
  • Developed policies and procedures related to customer service standards within the region.
  • Established performance goals, monitored progress, and provided coaching to team members.
  • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
  • Prepared reports on regional performance metrics for senior leadership review.
  • Developed and implemented strategies to expand customer base across the region.
  • Negotiated contracts with vendors, suppliers, and other business partners in the region.
  • Created processes for monitoring competitor activity in the region.
  • Recruited, trained, mentored and evaluated personnel from various teams in order to build a strong workforce across the region.
  • Collaborated with marketing team to develop promotional materials for regional campaigns.
  • Resolved customer complaints effectively using problem-solving skills and conflict resolution techniques.
  • Served as a liaison between corporate headquarters and regional offices for communication purposes.

Senior Office Manager

Aspen Dental
Cheektowaga
02.2015 - 12.2021
  • Oversaw internal operations of a busy dental practice, including hiring, payroll, and scheduling.
  • Ensured treatment plans addressed needs of diverse client base.
  • Assisted doctors with procedure setups and provided operational support during treatments.
  • Trained in Invisalign software and other clear aligner products.
  • Processed dental and orthodontic insurance claims efficiently, ensuring compliance with regulations.

Retail Store Manager

CVS Pharmacy
Boston
01.2012 - 02.2015
  • Oversaw all front-end operations and pharmacy management.
  • Maintained payroll budgets through efficient employee scheduling.
  • Recruited, trained, and promoted staff to fulfill store requirements.
  • Collaborated with fellow manager to implement significant new scheduling initiative.

Multi Unit Store Manager

Blockbuster Video
Cheektowaga
02.2003 - 01.2012
  • Oversaw management of multi-unit locations to enhance operational efficiency.
  • Conducted training and orientation classes for new hires across the region.
  • Achieved labor and budget goals while delivering exceptional customer service.
  • Developed promotable employees into managerial roles throughout the regions.

Store Manager

Noco Energy
Hamburg , NY
03.1999 - 02.2003
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

High School Diploma -

Immaculata Academy
South Park Ave Hamburg NY 14075
06-1999

Skills

  • Financial management
  • Policy development
  • Performance monitoring
  • Team coaching
  • Customer service
  • Market analysis
  • Employee recruitment
  • Process improvement
  • Regulatory compliance
  • Conflict resolution
  • Operational support
  • Data reporting
  • Promotional strategy
  • Cross-functional collaboration
  • Recruiting and interviewing
  • Work prioritization
  • Operations management
  • Policy and procedure development
  • Staff training and development
  • Relationship building
  • Revenue management
  • Networking strategies
  • Team leadership
  • Inventory management
  • Disciplinary techniques

Timeline

Regional Orthodontic Manager

Winning Smiles Dentistry
01.2022 - Current

Senior Office Manager

Aspen Dental
02.2015 - 12.2021

Retail Store Manager

CVS Pharmacy
01.2012 - 02.2015

Multi Unit Store Manager

Blockbuster Video
02.2003 - 01.2012

Store Manager

Noco Energy
03.1999 - 02.2003

High School Diploma -

Immaculata Academy

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Joleen PalmowskiRegional Orthodontic Manager