Hope Bardin
Westville,FL
Overview
2
2
years of professional experience
Work History
Operations Lead
Saks OFF 5TH
Destin, FL
05.2024 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Oversaw problem resolution to address barriers to operational efficiency.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Unloading shipment and merchandising the floor
Assistant Manager
Maui Nix Surf Shop
Destin, FL
03.2024 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped drive sales through customer interactions
Supervisor
Kilwins Chocolates & Ice Cream
Destin, FL
01.2024 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Counted cash and daily deposits
- Opened and closed the store daily
Marketing Concierge
Club WYNDHAM
Panama City Beach, FL
08.2023 - 12.2023
- Concierge for guests about local events, resteraunts, and activities
- Signing guests up for timeshare presentations
- Assisting in needs such as bringing coffee, towels, toiletries to room
- Calling to set up appointments with guests
Front Desk
Hilton
Miramar Beach, FL
09.2022 - 04.2023
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Education
Alternative Medicine
Everglades University
Boca Raton, FLHigh School Diploma -
Homeschooled
Pensacola, FL05.2008
Skills
- 15 years of customer service experience
- 5 years of management experience
Timeline
Operations Lead
Saks OFF 5TH
05.2024 - Current
Assistant Manager
Maui Nix Surf Shop
03.2024 - 07.2024
Supervisor
Kilwins Chocolates & Ice Cream
01.2024 - 04.2024
Marketing Concierge
Club WYNDHAM
08.2023 - 12.2023
Front Desk
Hilton
09.2022 - 04.2023
Alternative Medicine
Everglades University
High School Diploma -
Homeschooled