Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yashmine Bartlett

Marietta,GA

Summary

Seeking a position to become an asset to the team and accomplish annual goals.

Overview

6
6
years of professional experience

Work History

Operations/EDI Technical Support

Landstar Corporate
Jacksonville, FL
06.2023 - Current
  • Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
  • Troubleshot system errors and identified potential solutions.
  • Responded promptly to service tickets submitted by users experiencing technical difficulties.
  • Documented and updated case notes for each customer and work order.
  • Lead weekly status meetings with stakeholders to review progress and address issues.
  • Developed new reports, updated existing reports and created routine reports based on defined requirements.

Account Manager /Operations Lead

Nolan Transportation Group
Alpharetta, GA
10.2021 - Current
  • Acts as the front-line resource on the account(s) to which they are assigned and enable success in the customer supply chain
  • Provide direction to Logistics Planners in order to maximize their value
  • Aid in achieving and exceeding account-level goals by providing support which encourages account growth and success.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.

Point of Contact

Department of Children Family Services
Marietta, GA
12.2019 - 10.2021
  • Point of Contact, Social Service Tech Assign cases to case manager in a timely manner
  • Assists clients in utilizing community resources including legal, medical, financial assistance, and other referral services
  • Provides short-term case management and referral services to clients with emergency situations
  • Routinely enter data into automated system in order to add or update member records.

Paraprofessional/Community Assistant

Family Ties Inc
Marietta, GA
11.2017 - 11.2018
  • Individual
  • Liaison between family and mental health professionals, advocated for children by attending court, writing reports, and attending school meetings
  • Reinforce structure for a positive behavioral change.

Education

B.A. - Psychology

Georgia State University
Atlanta, GA
01.2014

Skills

  • Department Oversight
  • Performance Evaluation and Monitoring
  • Solution base skills
  • Ability to grow an account
  • Strong suit in analytical reporting
  • Energetic and esteem
  • Strong leadership abilities and multitasker
  • Strong verbal and written abilities
  • Expert skill level: Microsoft Word, Excell, Publisher, Outlook, Manhattan Associates, E2Open, Salesforce, Navisphere, Amazon portal, Onenetwork,Kewill, Project44,Fourkites, Macropoint ,AS400
  • 15 years of customer service experience
  • Critical thinker
  • Cost-Reduction Strategies
  • Project Scheduling
  • Conflict Mediation
  • Administrative Management
  • Team Leadership
  • Focus and Follow-Through
  • Training Management

Timeline

Operations/EDI Technical Support

Landstar Corporate
06.2023 - Current

Account Manager /Operations Lead

Nolan Transportation Group
10.2021 - Current

Point of Contact

Department of Children Family Services
12.2019 - 10.2021

Paraprofessional/Community Assistant

Family Ties Inc
11.2017 - 11.2018

B.A. - Psychology

Georgia State University

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Yashmine Bartlett