Hope Bartlette
Inver Grove Heights,MN
Summary
Dedicated and motivated student interested in pursuing Speech Language Pathology. Offers excellent communication and interpersonal skills with a variety of people in different age groups from preschool to retired adults. Is adaptable and able to handle challenging situations with on the spot problem solving.
Overview
2
2
years of professional experience
Work History
Bartender
Whispering Pines Golf Course
Cadott, WI
05.2023 - Current
- Greeted guests by name with friendliness and professionalism.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed good working relationships with fellow employees through effective communication.
- Effectively multitasked within fast-paced environment.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Behavior Technician
Wisconsin Early Autism Project
Eau Claire, WI
02.2023 - 05.2023
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Monitored client's progress towards identified goals through data collection and analysis.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Aided patients in performing activities of daily living.
- Assisted patients improve social relationships and engagement.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Cultivated relationships with fellow staff members to enhance team collaboration.
Bookstore Staff Member
University of Wisconsin Eau Claire
Eau Claire, WI
08.2022 - 05.2023
- Maintained an orderly and organized bookstore environment by stocking shelves, straightening merchandise displays, and ensuring a clean sales floor.
- Operated cash registers to process customer payments and managed store funds accurately.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Barista
Caribou Coffee
Inver Grove Heights, MN
05.2022 - 01.2023
- Addressed and resolved customer concerns to maintain brand loyalty.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Support Paraprofessional
Summer School Age Care
West St. Paul, MN
06.2022 - 08.2022
- Attended professional development workshops related to job responsibilities.
- Planned and supervised games and other recreational activities for students.
- Engaged with students in recreational activities enhancing their experience.
- Created and maintained positive relationships with students, parents, and colleagues.
- Created a safe and fun environment for students.
- Instructed students on usage and care of equipment to prevent injuries.
- Helped implement behavior management strategies for individual students.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Applied positive reinforcement to redirect negative behaviors.
Education
Bachelor of Science - Communication Sciences And Disorders
University of Wisconsin Eau Claire
Eau Claire, WI05.2024
High School Diploma -
Simley High School
Inver Grove Heights, MN06-2021
Skills
- Customer Service
- Outgoing Personality
- Effective Communication
- Active Listening
- Critical Thinking
- Creative thinking
- Attention to Detail
- Problem Solving
- Relationship Building
- Team Collaboration
- Client Relationship Development
- Calm and Patient Demeanor
- Positive Reinforcement
- Encouragement and Motivation
- Behavioral Management
- Data Collection
- Documentation Skills
Affiliations
- Social Media and Activities Director for Operation Smile
- Played club lacrosse
- Reading Partners volunteer
Accomplishments
- Academic Distinction for 5 semesters
- Dean's List for 4 semesters
Research
Working on an independent research study with a partner and help from a professor. The research project we are conducting studies the relationship between the practice location of speech language pathologists and their barriers and facilitators for giving high-quality assessments for dual language learners.
Timeline
Bartender
Whispering Pines Golf Course
05.2023 - Current
Behavior Technician
Wisconsin Early Autism Project
02.2023 - 05.2023
Bookstore Staff Member
University of Wisconsin Eau Claire
08.2022 - 05.2023
Support Paraprofessional
Summer School Age Care
06.2022 - 08.2022
Barista
Caribou Coffee
05.2022 - 01.2023
Bachelor of Science - Communication Sciences And Disorders
University of Wisconsin Eau Claire
High School Diploma -
Simley High School
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