Hope Biddle
Lumberton,Tx
Summary
Dynamic public relations professional with over five years of experience in legal and financial environments, adept at leveraging communication skills to foster positive relationships and enhance organizational reputation. Proven expertise in managing sensitive information with the utmost confidentiality, ensuring compliance with industry standards while contributing to team success. Highly skilled in task management and ethical communication, both verbal and written, facilitating seamless collaboration with colleagues and supervisors to deliver timely and efficient services. Committed to continuous personal growth and knowledge acquisition, driving a strong work ethic that supports individual and organizational objectives.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Processor
Bridge City Bank
701 West Roundbounch Rd
04.2020 - Current
- Process mortgage applications, ensuring compliance with federal regulations and company policies.
- Review loan documentation for accuracy and completeness, mitigating risk in underwriting decisions.
- Collaborate with loan officers to resolve issues, enhancing communication and workflow efficiency.
- Maintain detailed records of loan files, facilitating smooth audits and compliance checks.
- Implement process improvements that streamline operations and reduce processing times significantly.
- Analyze mortgage trends to recommend enhancements in product offerings and customer service strategies.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Coordinated closing process with attorneys, title companies, and government clerks.
Member Service Representative
Neches Credit Union
10.2019 - Current
- Assisting customers with any needs related to or in correspondence with accounting details on account.
- Working closely with customers, department team, and branch as a whole.
- Sharing ideas and ways to help stimulate products and services to help customers better understand their financial needs.
- Taking appropriate security cautions when open and observing customers in the branch.
- Delegating tasks throughout the day to ensure that customers are helped in an effective, timely manner.
- Contacting customers in a timely manner to ensure them that all their financial needs are securely met.
- Help to give customers a better understanding on balancing checking, savings and credit card ledgers.
- Making sure that all informational and legal paperwork is thoroughly explained to customers before they sign or leave with any commitments.
- Having knowledge to search for answers when there is a question regarding how to handle a situation throughout the day.
- Answering phone calls, directing customers to the most appropriate department for their needs and having the knowledge to questions.
Senior Teller
MCT Credit Union
06.2015 - 10.2019
- Being prompt and attentive for meetings along with participating to inform my team about our products and services.
- Answering phone calls and communicating with customers in a timely manner to give them the best and most effective solution.
- Ordering necessary office supplies to keep the branch in efficient working order.
- Calling the check and bill pay company to help solve customer’s needs.
- Balancing the vault at the end of each day to ensure the most precise totals.
- Printing and balancing cash machine totals at the end of each day.
- Making cash advances during the day, resetting online banking passwords and helping customers understand the online system.
- Making precise entries to customer accounts.
- Getting money ready to be sent to the Federal Reserve, along with scheduling to receive money from them, assuring the vault has the money necessary to operate.
- Making sure the customer service is the best it can be and they have the most extortionary experience possible.
- Organizing a schedule and distributing it to the other team members to ensure smooth operations at the credit union.
Bank Teller
Capital Bank
09.2014 - 06.2015
- Processing cash transactions.
- Making precise entries to accounts.
- Validating deposit slips.
- Making cashier’s checks and temporary checks.
- Replenishing the ATM currency.
- Creating a great relationship with my customers.
- Counting my cash at the end of each day and replenishing my office supplies at my station.
Education
Diploma -
Vidor High School
Skills
- Processing procedures
- Pipeline management
- Document review
- Appraisal review
- File management
- Information verification
Timeline
Mortgage Loan Processor
Bridge City Bank
04.2020 - Current
Member Service Representative
Neches Credit Union
10.2019 - Current
Senior Teller
MCT Credit Union
06.2015 - 10.2019
Bank Teller
Capital Bank
09.2014 - 06.2015
Diploma -
Vidor High School