Brandie Nelson
Cincinnati,OH
Summary
Seasoned Mortgage Loan Processor and Loan Processing Manager with a proven track record at TCS-TATA CONSULTY SERVICES and Fifth Third Bank. Excelled in application preparation, policy adherence, and team building. Achieved significant improvements in loan processing efficiency and customer satisfaction. Skilled in Microsoft Office, Empower, Black point, and adept at verbal communication, consistently delivering results beyond expectations.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Processor
TCS-TATA CONSULTY SERVICES
CINCINN, OHIO
09.2021 - Current
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Filed and maintained loan records.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Reviewed and verified loan application documents for completeness and accuracy.
- Conducted quality control reviews on closed loans for accuracy.
- Reviewed loan applications and verified accuracy of borrower information.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Recorded applications for loan and credit, loan information and disbursements of funds.
- Scanned and uploaded loan and related documents into system.
Loan Processing Manager
Fifth Third Bank
Cincinnati, Ohio
01.2018 - 06.2021
- Set up debt payment plans based on client credit, income and assets.
- Researched current industry trends related to lending policies and practices, making recommendations for improvement where applicable.
- Identified valuable solutions for customers with credit problems.
- Interfaced with external customers such as realtors, appraisers, title companies, insurance agents. during the loan process.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Monitored high-risk loans for potential delinquency or default, responding promptly when necessary.
- Maintained a portfolio of loans in various stages of processing, tracking progress and providing updates as needed.
- Informed customers of loan application requirements and deadlines.
- Checked approvals against established bank and government lending standards.
- Developed and recommended personal or commercial loan packages for clients.
Customer Service Lead
Eversana Pharmaceuticals
Cincinnati, Ohio
05.2016 - 10.2018
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with products and insurance.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Handled billing related activities focused on medical specialties.
- Collaborated with healthcare providers to communicate insurance coverage and authorization details.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Education
High School Diploma -
Hughes Center
Cincinnati, OH05-2009
Skills
- Application preparation
- Appraisal compilation
- Appraisals
- Loan closing procedures
- Policy adherence
- Processing procedures
- Information verification
- Processing documents
- Generating reports
- Electronic authorization processing
- Insurance plan verification
- Insurance terminology
- Prior authorization processing
- MS outlook proficiency
- Microsoft office and outlook proficiency
- Remote office availability
- Team building
- Verbal communication
Timeline
Mortgage Loan Processor
TCS-TATA CONSULTY SERVICES
09.2021 - Current
Loan Processing Manager
Fifth Third Bank
01.2018 - 06.2021
Customer Service Lead
Eversana Pharmaceuticals
05.2016 - 10.2018
High School Diploma -
Hughes Center
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