Hope Bissell
Suwanee,GA
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
6
6
years of professional experience
Work History
Manager of Operations
Beltone Hearing Care Center
Gainesville, Georgia
01.2020 - Current
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed scheduling, training and inventory control.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Oversaw inventory management activities including ordering supplies as needed.
- Prepared staff work schedules and assigned team members to specific duties.
- Built strong operational teams to meet process and production demands.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Tracked and replenished inventory to maintain par levels.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Prepared reports summarizing operational results against established goals and objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Oversaw financial management, budget management, accounting and payroll activities.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed and implemented operational policies and procedures to improve efficiency.
- Facilitated cross-departmental collaboration, improving communication and efficiency across the organization.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Developed and implemented comprehensive social media strategies to increase brand visibility and engagement across multiple platforms.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Monitored social media trends and leveraged insights to optimize content strategy and improve audience engagement.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
- Used editing and graphic design tools to create content and visuals for social channels.
- Oversaw the creation and maintenance of social media calendars to ensure consistent content delivery and campaign alignment.
- Built and maintained corporate image, brand and identity.
- Observed and reported on social, economic and political trends that affect employers.
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
Customer Service Manager
Home Depot
Hoschton, GA
10.2018 - 01.2020
- Developed policies and procedures related to customer service operations.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented strategies for providing excellent customer service experience.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Recruited and trained new employees to meet job requirements.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted training and offered staff development opportunities to decrease process lags.
- Provided exceptional customer service to ensure customer satisfaction.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Education
Georgia Gwinnett College
Lawrenceville, GASkills
- Time management
- Loss prevention
- Budget management
- Brand awareness
- Patient confidentiality
- Facility maintenance
- Budget planning
- Social media marketing
- Treatment protocols
- Staff recruitment
- Upselling products
- Cross-selling services
- Promotions planning
- Employee training
- Customer feedback analysis
- Appointment scheduling
- Employee evaluation
- Assignment delegation
- Budget administration
- Employee coaching
- Health and safety regulations
- Promotions coordination
- Schedule coordination
- Staff management
- Hygiene standards
- Customer acquisition
- Client service management
- Performance evaluations
- Product management
- Inventory management
- Business planning
- Relationship building
- Work prioritization
- Financial management
- Vendor management
- Strategic planning
- Risk management
- Safety procedures
- Lead generation
- Operations management
- Coaching and mentoring
- Innovation management
- Partnership development
- Conflict resolution
- Competitor research
- Verbal and written communication
- Contract management
- Business administration
- Performance management
- Salesforce management
- Sales management
- Staff development
- Trend analysis
- Clear communication
- Team leadership
- Project management
- Task delegation
- Negotiation
- Change management
- Complex Problem-solving
- Emergency response
- Decision-making
- Brand management
- Recruiting and interviewing
- Revenue management
- Business development
- Policy and procedure development
- Goal setting
- Cross-functional team management
- Schedule preparation
- Policy implementation
- Cross-functional teamwork
- Disciplinary techniques
- Expectation setting
- Employee onboarding
- Financial records oversight
- Data analysis
- Key performance indicators
- Staff training and development
- Customer relationship management (CRM)
- Expense tracking
- Documentation and reporting
- Networking strategies
- Sales techniques
- Budget control
- Project planning
Timeline
Manager of Operations
Beltone Hearing Care Center
01.2020 - Current
Customer Service Manager
Home Depot
10.2018 - 01.2020
Georgia Gwinnett College