Hope Boone
Defuniak Springs,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Primary Care South
Santa Rosa Beach, FL
02.2022 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Tested and recorded blood glucose levels.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Logged patient information and recorded results into system.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Monitored patients for reactions and verified sample quality.
- Conducted venipuncture and other CT procedures.
Assistant Store Manager, assistant manager
Dollar General
DeFuniak Springs, FL
01.2021 - 08.2021
- I was In charge of not only the store while the store manager was away but also the employees as well
- Opened and closed as well as ran the store with myself and one other employee (cashier)
- Made deposits, counted all money (change fund, deposit, all registers )
- Kept up with marketing and inventory for the store in order to stay up to date
- Schedule employees as well as deal with changes to schedule took shifts when needed or necessary due to holding a higher position.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Salesman
Jims Firearms
Pensacola, FL
01.2020 - 01.2021
- Front End- was in charge of all responsibilities of the cash register as well as assisting in opening and closing the store, inventory , and marketing/sales.
- Trained and mentored new sales representatives.
USCG Nurse
Military
Pensacola, FL
01.2016 - 01.2020
- Emergency assistant
- I did emergency stitches, IVS, and other on the spot procedures while serving
- First Aid/CPR certified
- Sticks certified (Military Phlebotomy)
- Preformed and saved many people from real life and death CPR experiences
- As well as learning patience, how to deal with pressure and pressured situations, and many skills and practices needed to work in the medical field.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Protected confidentiality of information related to patient care activities and EMS operations.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Education
Certificate - Medical Administration Assistant
Grantham University
Arkansas City, AR03.2021
Skills
- X-Ray Processing
- Wound Care
- Multi-Line Telephone System Operation
- Operating EKG Equipment
- Pharmacy Relations
- Updating Medical Records
- Cleaning and Organizing
- Problem Anticipation and Resolution
- Routine Laboratory Testing
- Treatment Room Preparation
- Coordinating Drug Refills
- Diagnostic Testing
- Wound Care and Irrigation
- Monitoring Patient Progress
- Rapid Strep Testing
- Proper Sterilization Techniques
- Patient Skin and Nail Care
- Documentation Procedures Expertise
- Patient Relations
- Transcription and Dictation
- Removing Sutures
- Simple Dressings
- HIPAA Compliance
- Electronic Charting
- Pulse Oximetry
- Medical Procedures Understanding
- Height and Weight Measurement
- Vision and Hearing Tests
- Venipuncture Expertise
- Sharps Disposal
- Dressing Removal
- Centrifuge Operation
- Taking Vital Signs
- Lab Specimens and Collections
- Performing Urinalysis
- Performing Immunizations
- Patient Preparation and Assistance
- Injury Treatment
- Phlebotomy Functions
- Standards Compliance
- Hazardous Waste and Disposal
- Administering Vaccines
- Performing EKGs
- Patient History Documentation
- Referral Verification
Accomplishments
- Received numerous awards through the U S Coast Guard
- Medical Terminology, Medical Amministative Assistant , HIPPA
- Had many emergency medical situations
- Diesel mechanic certificate earned
- 5 year Coast Guard veteran
Timeline
Medical Assistant
Primary Care South
02.2022 - Current
Assistant Store Manager, assistant manager
Dollar General
01.2021 - 08.2021
Salesman
Jims Firearms
01.2020 - 01.2021
USCG Nurse
Military
01.2016 - 01.2020
Certificate - Medical Administration Assistant
Grantham University