Hope Bryant
Oriental
Summary
Dynamic Community Health Worker with a proven track record at United Health Group, excelling in patient education and resource navigation. Adept at crisis intervention and conflict resolution, I foster strong community relationships and enhance patient engagement, ensuring comprehensive care and support for diverse populations. Committed to improving health outcomes through effective collaboration.
Overview
18
18
years of professional experience
Work History
Community Health Worker
United Health Group
New Bern
05.2024 - Current
- Establish trusting relationships with patients, families, and the community.
- Provide direct patient services including but not limited to phone calls, home visits, disease self-management education, provider and social support connections, transportation, and assistance connecting to appropriate community resources.
- Follow-up with clients/patient to ensure linkage/connection to services.
- Follow-up with provider to further address psycho-social barriers that limit the patient’s engagement in their care.
- Work closely with clinicians and clinical care teams to ensure that patients have comprehensive and coordinated care.
- Maintain an assigned caseload of enrollees/patients.
- Assess client’s risk and needs for additional services.
- Conduct home and environmental assessment.
- Participate in population-based projects to include community health screenings, health forums and healthcare awareness events.
- Participate in assigned community-based activities including outreach to potential patients and connecting them to healthcare and services.
- Participate in/conduct community outreach as well as education and mobilization to inform community members about important health issues.
- Participate and serve as a liaison/advocate for patients and providers.
- Assist with conducting research on health inequalities and outstanding needs in the community.
- Work collaboratively with community partners and serve on community boards and collaborative teams.
- Participate on teams that funds/supports the community health worker job function or population served.
- Participate in on-site and off-site continuing education programs to enhance, broaden CHW skills and knowledge.
- Participate in all scheduled department, center and community required meetings and assist with quality improvement activities.
- Document in community care and NC Care 360.
- Utilize the following techniques in conducting CHW interventions: motivational interviewing, self-management, teach back, and other patient engagement and retention techniques.
- Support a work environment that is responsive and sensitive to the needs of a diverse staff and clients/patients.
Social Worker III, Guardianship
Craven County Dept of Social Services
New Bern
12.2023 - 05.2024
- Making decisions about where the individual will live, authorizing medical treatment, managing the individual's finances, and filing status reports and accountings with the court.
- Assess an individual's need for guardianship to include conducting mini mental health assessments and functional assessments.
- Locating the appropriate person(s) to serve as guardian(s), Petitioning or assisting the individual's family for the adjudication of incompetence and the appointment of a guardian, ongoing casework when the agency director or assistant director has been appointed as guardian.
Social Worker III, Child Protective Services
Pamlico County Dept. of Social Services
Bayboro
06.2023 - 12.2023
- Assessing suspected cases of abuse and neglect.
- Assisting the family in identifying the problem.
- Providing in-home counseling and supportive services to help children stay at safety home with their families.
- Coordinating community and agency services for the family.
- Petitioning the court for removal of the child, if necessary.
- Providing public information about child abuse, neglect, and dependency.
Community Health Worker
ECU Health
Greenville
04.2022 - 12.2022
- Establish trusting relationships with patients, families, and the community.
- Provide direct patient services including but not limited to phone calls, home visits, disease self-management education, provider and social support connections, transportation, and assistance connecting to appropriate community resources.
- Follow-up with clients/patient to ensure linkage/connection to services.
- Follow-up with provider to further address psycho-social barriers that limit the patient’s engagement in their care.
- Work closely with clinicians and clinical care teams to ensure that patients have comprehensive and coordinated care.
- Maintain an assigned caseload of enrollees/patients.
- Assess client’s risk and needs for additional services.
- Conduct home and environmental assessment.
- Participate in population-based projects to include community health screenings, health forums and healthcare awareness events.
- Participate in assigned community-based activities including outreach to potential patients and connecting them to healthcare and services.
- Participate in/conduct community outreach as well as education and mobilization to inform community members about important health issues.
- Participate and serve as a liaison/advocate for patients and providers.
- Assist with conducting research on health inequalities and outstanding needs in the community.
- Work collaboratively with community partners and serve on community boards and collaborative teams.
- Participate on grant teams that funds/supports the community health worker job function or population served.
- Participate in on-site and off-site continuing education programs to enhance, broaden CHW skills and knowledge.
- Participate in all scheduled department, center and community required meetings and assist with quality improvement activities.
- Document in the electronic health record (i.e. EPIC) and other required databases (i.e. Phases, The Duke Endowment Data Portal) in the approved record keeping format.
- Utilize the following techniques in conducting CHW interventions: motivational interviewing, self-management, teach back, and other patient engagement and retention techniques.
- Support a work environment that is responsive and sensitive to the needs of a diverse staff and clients/patients.
Associate Warden of Programs
North Carolina Dept of Public Safety
Bayboro
05.2018 - 08.2021
- Managed 12 employees the programs dept in a correctional facility.
- Responsibilities included, monitoring staff scheduling to reduce shortages, approved procurements, auditing case management plans and assessments, reviewed external, and internal audits to ensure standards were met, resolved staff conflict, approved facility, programs.
- Responsibilities included overseeing all facility programs including educational programs, substance abuse programs, community volunteer programs, jobs, and recreational programs.
- Resolved all facility grievances from families, clients, and external stakeholders.
Program Director
North Carolina Dept of Public Safety
Bayboro
01.2014 - 05.2018
- Managed 11 employees in the programs dept in a correctional facility.
- Responsibilities included monitoring staff scheduling to reduce shortages, approved procurements, reviewed external and internal audits to ensure standards were met, resolved staff conflict, approved facility, programs in the absence of Associate Warden of programs.
- Provided case management services and customer services to offenders in a correctional facility.
- Documented all contacts in database.
- Worked with external agencies such as shelters, food pantries, social services, clerk of court offices, Oxford house, Strive, Vocational Rehabilitation assist with a successful reentry back to society.
Program Supervisor
North Carolina Dept of Public Safety
Bayboro
03.2010 - 01.2014
- Provided case management services and customer services to offenders in a correctional facility.
- Enrolled clients in quality programs such as education, substance abuse, and work programs.
- Documented all contacts in database.
- Use motivational interviewing when to engage clients in program participation.
- Worked with external agencies such as shelters, food pantries, social services, clerk of court offices, Oxford house, Strive, Vocational Rehabilitation assist with a successful reentry back to society.
- Managed 1 employee in the Education Dept.
- Managed the education dept to ensure offenders were enrolled in quality programs to gain skills sets so they could obtain employment once they returned to society.
- Assisted clients to obtain viable home plans upon release to include transitional housing, shelters, and family.
Correctional Case Manager
North Carolina Dept of Public Safety
Bayboro
03.2007 - 03.2010
- Provided case management services and customer services to offenders in a correctional facility.
- Enrolled clients in quality programs such as education, substance abuse, and work programs.
- Worked closely with external agencies such as shelters, food pantries, social services, clerk of court offices, Oxford house, Strive, Vocational Rehabilitation assist with a successful reentry back to society.
- Monitored the substance abuse programs to include AA and NA programs.
- Entered weekly hours of the clients that attended the NA/AA meetings.
- Ensured all programs standards were met concerning the substance abuse programs.
- Maintained all records of all clients attending the meetings and documented attendance in Opus database.
- Met with client to ensure attendance was in compliance to case management plan.
- Met with community service representatives for NA/AA to ensure all training was completed in a timely manner.
- Monitored all NA meetings to ensure clients and volunteers stay in compliance to facility protocol.
- Assisted clients to obtain viable home plans upon release to include transitional housing, shelters, and families.
Education
BS Degree - Business Administration
University of Mount Olive
01.2017
AAS - Criminal Justice
Pamlico Community College
01.2006
Skills
- Work ethic
- Problem solving
- Leadership
- Quick learning
- Team collaboration
- Effective communication
- Microsoft Office proficiency
- Motivational interviewing
- Community engagement
- Patient education
- Case management
- Resource navigation
- Crisis intervention
- Risk assessment
- Conflict resolution
Accomplishments
- United States Department of Labor Apprenticeship Certificate for Case Management, 08/01/10
- Office of Staff Development and Training - Peak Performance Leadership Program, 03/01/14
- Office of Staff Development and Training - Correctional Leadership Development Program, 09/01/17
- Community Health Worker Certification, 11/01/22
Volunteer Experience
- Volunteer at local church events and community.
- Volunteer with local pantry distributing food in the community.
Hobbies and Interests
- Love to sing
- Walk
- Plan events
References
- Lauren Harrell, 252-670-5164
- Faye Daniels, faye30054@gmail.com, 252-526-7088
- Ayanna Morris, ayannadalise@gmail.com, 252-474-9334
- Doris Andrews, Doris.andrews@cravencountync.gov, 252-636-4900 ext 3074
- Crystal Hedgepeth, crystal.hedgepeth@uhc.com, 910-726-0415
Timeline
Community Health Worker
United Health Group
05.2024 - Current
Social Worker III, Guardianship
Craven County Dept of Social Services
12.2023 - 05.2024
Social Worker III, Child Protective Services
Pamlico County Dept. of Social Services
06.2023 - 12.2023
Community Health Worker
ECU Health
04.2022 - 12.2022
Associate Warden of Programs
North Carolina Dept of Public Safety
05.2018 - 08.2021
Program Director
North Carolina Dept of Public Safety
01.2014 - 05.2018
Program Supervisor
North Carolina Dept of Public Safety
03.2010 - 01.2014
Correctional Case Manager
North Carolina Dept of Public Safety
03.2007 - 03.2010
BS Degree - Business Administration
University of Mount Olive
AAS - Criminal Justice
Pamlico Community College