Hope Bumpus
Decatur,AL
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at Ross Dress for Less and Guided Footprints Home Healthcare. Excelled in teamwork and collaboration, enhancing customer satisfaction and streamlining operations. Skilled in data management and adept at fostering positive relationships, consistently achieving company goals.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Ross Dress for Less
09.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Administrative Assistant
Guided Footprints Home Healthcare
06.2012 - 08.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
East Lawrence High School
Trinity, AL05.2007
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
Timeline
Retail Sales Associate
Ross Dress for Less
09.2022 - Current
Administrative Assistant
Guided Footprints Home Healthcare
06.2012 - 08.2012
High School Diploma -
East Lawrence High School
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