Hope Burlew
Benson,NC
Summary
Versatile Field Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Focused, reliable and results-driven with good safety records and attention to detail. Employs sound judgment and verbal de-escalation tactics to keep order and avoid potentially dangerous situations. Provides prevention, protection and response services for the benefit of citizens and property. Resourceful and dedicated worker with motivational leadership, training and employee supervision experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Technician
Charter Spectrum
10.2018 - Current
- Deliver high-quality work by diligently following standard operating procedures.
- Perform troubleshooting of malfunctioning equipment.
- Support team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Enhance customer satisfaction by providing efficient and timely technical support for various issues.
Sergeant/Headquarters Platoon Sergeant
US Army Reserve Center
05.2012 - Current
- Increase platoon readiness by implementing comprehensive training programs and exercises.
- Conduct thorough evaluations of 40 personnel, identifying areas for improvement and growth opportunities.
- Implement new tactics and strategies for increased effectiveness during combat scenarios.
Senior Traffic Control Specialist
Area Wide Protective (AWP)
05.2017 - 11.2017
- Set up cones, signs and barrel barricades and flagged traffic for more than 100 work zones to encourage safety of customers, employees and traveling public.
- Improved traffic flow efficiency by implementing advanced traffic control strategies and techniques.
- Enhanced safety at busy intersections by designing and installing appropriate traffic control devices.
Military Police Officer/ Detention Officer
US Army
08.2014 - 01.2017
- Maintained the custody and control of 68 detainees housed in a maximum security unit.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Issued cleaning supplies, comfort items, laundry and all basic meals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
Education
Advanced Leadership Course
Fort Hunter Liggett, CA09.2023
Basic Leader Course
Fort Indiantown Gap, Pennylvania06.2017
Military Police Basic Training/ Advanced Individual Training
Fort Leonardwood, Missouri03.2013
High School Diploma -
Hazleton Area High School
PA06.2011
Skills
- Excellent communication skills
- Teaching and evaluating of personnel
- Creative Thinker
- 7 years leadership experience
- 7 years Microsoft software experience
- Organized
- Secret Security Clearance
- Safety and security-oriented
- Equal Opportunity Certified
- Conflict resolution skills
- Crisis intervention training
- Suicide prevention training
Certification
- Fiber certified - 2021
- SMB certified - 2023
- Equal Opportunity certified - 2022
- Oleoresin Capsicum (OC) spray certified - 2014
- Cyber Awareness certified - 2023
- Anti-Terrorism certified - 2023
- Sexual Harassment Assault Response and Prevention certified - 2023
- Combat Trafficking in Persons certified - 2023
- Operational Security certified - 2023
- Human Rights Awareness certified - 2023
- Suicide Awareness Prevention certified - 2023
Accomplishments
- Army Service Ribbon - 2012
- Army Reserve Component Achievement Medal - 2015
- Good Conduct Medal awarded for 3 years of honorable service - Armed Forces Reserve Medal - 2015
-Deployed to active duty for two tours while in the reserves - National Defense Service Ribbon - 2012
- Enlisted during time of emergency, Successfully completed training and became a soldier in the United States Army
- Global War on Terrorism Service Medal - 2015
- Served in the War on Terror while on foreign shores
- Global War on Terrorism Expeditionary Medal - 2015
- Deployed to serve in the Global War on Terror
- Overseas Service Ribbon - 2015
- Completed a deployment overseas (Guantanamo Bay, Cuba)
- Army Achievement Medal (2) - 2015/2017
-Completed a deployment overseas
- Military Outstanding Volunteer Service Medal - 2017
- Completed fifty hours of community service for various organizations
- Driver and Mechanic Badge - 2017
-Awarded for the operation of special equipment to denote the attainment of a high degree of skill in the operation and maintenance of motor vehicles
Timeline
Field Technician
Charter Spectrum
10.2018 - Current
Senior Traffic Control Specialist
Area Wide Protective (AWP)
05.2017 - 11.2017
Military Police Officer/ Detention Officer
US Army
08.2014 - 01.2017
Sergeant/Headquarters Platoon Sergeant
US Army Reserve Center
05.2012 - Current
Advanced Leadership Course
Basic Leader Course
Military Police Basic Training/ Advanced Individual Training
High School Diploma -
Hazleton Area High School
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