Hope Chang
Summary
Highly motivated and adaptable professional actively seeking for new opportunities in the retail field. Leveraging a combination of key strengths such as leadership, problem-solving, customer service and communication. I am dedicated to delivering tangible results and driving organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sale Supervisor
Warby Parker
Cranston, RI
12.2023 - 06.2024
- Managed store operations including opening and closing duties
- Ensured customer satisfaction through friendly and professional interactions
- Oversaw the entirety of store operations
- Successfully organized and executed efficient store transitions
- Addressed customers' complaints and effectively resolved all issues
- Handled all return and exchange processes efficiently
Store Manager
Lovisa
Burlington , MA
02.2023 - 06.2023
- Led a team to effectively handle store operations including sales management, inventory control, and customer service.
- Collaborated with the regional manager by providing regular updates on KPI's, targets, and conversions in our weekly meetings.
- Handling regular deposit drops along with occasional change runs at the bank.
- Recruited and trained new employees with effective supervision.
- Planned and executed promotional events to enhance product visibility.
Sales Associate/Key Holder
Lovisa
Providence, RI
03.2022 - 02.2023
- Delivered exceptional customer service by engaging in a friendly and professional manner, offering product information and support according to individual preferences.
- Maintained efficient inventory management through accurate acceptance and timely placement
- Ensured completion of all visual tasks prior to business hours
- Performed clean and professional ear piercings.
Education
High School Diploma -
Providence Career And Technical Academy
Providence, RI06-2020
Skills
- Sales team assistance
- Communication
- Customer Services
- Inventory Control
- Store Operations and Visuals
- Sales expertise
Certification
- HIPPA Certified
- OSHA Certified
- CPR Certified
Timeline
Sale Supervisor
Warby Parker
12.2023 - 06.2024
Store Manager
Lovisa
02.2023 - 06.2023
Sales Associate/Key Holder
Lovisa
03.2022 - 02.2023
High School Diploma -
Providence Career And Technical Academy
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