Megan Dougherty
Bensalem,PA
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Overview
11
11
years of professional experience
Work History
Sale Supervisor
Harbor Freight Tools USA
Philadelphia, Pa
03.2019 - Current
- Supervised daily sales operations and staff activities in fast-paced retail environment.
- Trained new employees on product knowledge and customer service techniques.
- Managed inventory levels and ensured accurate stock replenishment processes.
- Assisted customers with product inquiries and provided personalized shopping experiences.
- Coordinated promotional events to enhance customer engagement and drive sales.
- Conducted regular team meetings to discuss strategies and improve performance.
- Oversaw cash handling procedures to maintain financial accuracy and security.
- Collaborated with management to implement store policies and operational improvements.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Processed cash, credit and check transactions with POS system and cash register.
- Maintained relationships with customers through regular follow-up calls and emails.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Implemented procedures that improved accuracy of customer orders.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Lead Cashier
Party City
Philadelphia, PA
10.2015 - 03.2019
- Supervised cash handling processes during peak shopping periods.
- Trained new cashiers on customer service and register operations.
- Managed cash drawer reconciliation at the start and end of shifts.
- Assisted customers with product inquiries and returns efficiently.
- Coordinated team schedules to ensure optimal coverage during events.
- Implemented best practices for maintaining a clean checkout area.
- Resolved customer complaints effectively to enhance shopping experience.
- Greeted customers and provided excellent customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Responsible for opening and closing registers accurately according to established procedures.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Answered customer questions and provided store information.
- Monitored team performance on an ongoing basis to ensure adherence to standards.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted in developing store policies related to cashier activities and procedures.
Education
Abraham Lincoln High School
Philadelphia, PASkills
- Sales management
- Visual merchandising
- Customer engagement
- Inventory management
- Cash handling
- Team leadership
- Conflict resolution
- Staff training
- Performance monitoring
- Operational improvement
- Communication skills
- Strategic planning
- Customer service excellence
- Problem solving
- Relationship building
- Store appearance and merchandising
- Performance metrics evaluation
- Inventory control
- Merchandising coordination
- Effective selling techniques
- Goal setting
- Scheduling
- Team building
- Delegation skills
- Merchandise placement and displays
- Sales metrics monitoring
- Sales coaching
Timeline
Sale Supervisor
Harbor Freight Tools USA
03.2019 - Current
Lead Cashier
Party City
10.2015 - 03.2019
Abraham Lincoln High School