Hope Cheff
Big Sky,MT
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Baker
Uncle Dan’s Cookies
Big Sky, MT
11.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Office Coordinator
Bozeman Health Deaconess Hospital
Big Sky, MT
03.2024 - 03.2025
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Administrative Assistant
Double L Construction
Big Sky, MT
11.2023 - 02.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Program Coordinator
University Of Montana
08.2022 - 11.2023
- Developed and maintained relationships with external partners to facilitate program operations.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Managed educational program budget and prepared monthly reports.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Answered phones and maintained student records for UM Housing department.
- Handled on-boarding process for 140 newly hired employees, which included distribution of all paperwork.
Server
Jam!
Bozeman, MT
12.2021 - 08.2022
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Wells Fargo Steakhouse
Virginia City, MT
05.2021 - 09.2021
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Night Auditor
Best Western Hotel
Dillon, MT
03.2020 - 08.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Quantitative Ecology - Ecology
University of Montana Western
Dillon, MTSkills
- Performance Quality Assurance
- Project Coordination
- Standard Operating Procedure
- Facility Management
- Reception Oversight
- Invoice Processing
- Data Entry
- Microsoft Excel
- Office administration
- Customer service
- Scheduling
- File organization
- Team player
- Attention to detail
Certification
- Certified CIG/NAI Training - 2020
- FERPA Training - 2022
- Wilderness First Aid Training -2025
Timeline
Baker
Uncle Dan’s Cookies
11.2024 - Current
Office Coordinator
Bozeman Health Deaconess Hospital
03.2024 - 03.2025
Administrative Assistant
Double L Construction
11.2023 - 02.2024
Program Coordinator
University Of Montana
08.2022 - 11.2023
Server
Jam!
12.2021 - 08.2022
Server
Wells Fargo Steakhouse
05.2021 - 09.2021
Night Auditor
Best Western Hotel
03.2020 - 08.2020
Quantitative Ecology - Ecology
University of Montana Western