Hope Floyd
Cleveland,TN
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Bank Teller
First Citizens National Bank
Cleveland , TN
06.2018 - Current
- Prepared reports on transaction activity for management review.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Developed strong relationships with customers to ensure repeat business.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Maintained confidentiality of bank records, transactions and customer information.
Substitute Teacher
Bradley County Schools
Cleveland , TN
10.2017 - 12.2018
- Encouraged student participation and active learning in the classroom.
- Assisted with classroom management issues when needed.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Served as a mentor for new substitute teachers when necessary.
- Left notes for head teacher about notable students, events and problems.
Cashier
Food City
Cleveland , TN
10.2013 - 06.2017
- Answered phone calls to assist customers with questions and orders.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Bradley Central High School
Cleveland, TN05-2016
Some College (No Degree) -
Cleveland State Community College
Cleveland, TNSkills
- Activity management
- Instructional technology
- Verbal and written communication
- Elementary education
- Positive reinforcement
- Creativity in teaching
- Health and safety
- Creative problem solving
- Currency packaging
- Data inputting
- Deposit and withdrawal management
- Social skills development
- Team leadership
- Client relationship development
- Flexibility and adaptability
Timeline
Bank Teller
First Citizens National Bank
06.2018 - Current
Substitute Teacher
Bradley County Schools
10.2017 - 12.2018
Cashier
Food City
10.2013 - 06.2017
High School Diploma -
Bradley Central High School
Some College (No Degree) -
Cleveland State Community College