Hope Garcia
Lindale,GA
Summary
Dynamic Picker with a proven track record at Duluth Trading, enhancing stockroom efficiency and fostering effective team collaboration. Expertise in barcode scanning and problem-solving led to notable improvements in inventory management processes. Known for training and mentoring new staff, contributing to a positive work environment while maintaining a safety-oriented approach. Committed to maximizing customer satisfaction and beverage sales through exceptional service and innovative cocktail creation.
Overview
5
5
years of professional experience
Work History
Stock Room Associate
Duluth Trading
Kennesaw, GA
10.2024 - Current
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Collaborated with team members on various projects related to inventory control management and restocking processes.
- Received purchase orders from vendors and prepared packing slips for outgoing shipments accordingly.
- Executed price changes, markdowns, and transfers as directed.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Utilized barcode scanners to record information regarding incoming and outgoing products accurately.
- Prepared items for shipping, including picking, packing, and labeling.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Assisted in setting up displays and promotional materials in the store.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Managed daily tasks such as labeling boxes, sorting orders according to priority level.
- Trained new backroom associates in inventory procedures and system use.
- Collaborated with sales floor associates to replenish merchandise as needed.
Bartender
Hooters Inc.
Council Bluffs, IA
09.2022 - 11.2023
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Collected and organized daily till totals and tips.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Planned and coordinated special events to boost customer numbers and profits.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Resolved customer complaints in a professional manner.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored bar inventory and promptly restocked low items before depletion.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Cleansed glasses with sanitizing solution after each use.
- Completed regular bar inventories and daily requisition sheets.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender Shift Manager
Caddys Kitchen and Cocktails
Council Bluffs, IA
01.2020 - 06.2022
- Resolved problems or concerns to satisfaction of involved parties.
- Distributed food to service staff for prompt delivery to customers.
- Planned and coordinated special events to boost customer numbers and profits.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Enforced health codes and safety regulations in compliance with state laws.
- Delegated work to staff, setting priorities and goals.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Implemented new policies and procedures related to customer service and operational processes.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Explained goals and expectations required of trainees.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
- Trained new employees to perform duties.
- Inspected dining and serving areas for cleanliness and proper setup.
Education
Some College (No Degree) - Nursing
University of Nebraska At Omaha
Omaha, NESkills
- Loading and unloading
- Workplace cleanliness
- Merchandise display
- Stock replenishment
- Order picking
- Barcode scanning
- Pallet jack operation
- Warehouse safety
- Heavy lifting
- Shipment preparation
- Pick-up policies
- Merchandising assistance
- Stockroom arrangements
- Complaint resolution
- Training and mentoring
- Relationship building
- Workforce management
- Administrative support
- Personnel training and development
- Customer relations
- Training and coaching
- Schedule management
- Team building and leadership
- Problem-solving
- Cash handling
- Loss prevention
- New hire training
- Work prioritization
- Hospitality and accommodation
Timeline
Stock Room Associate
Duluth Trading
10.2024 - Current
Bartender
Hooters Inc.
09.2022 - 11.2023
Bartender Shift Manager
Caddys Kitchen and Cocktails
01.2020 - 06.2022
Some College (No Degree) - Nursing
University of Nebraska At Omaha