Hope Gillispie
Boone,NC
Summary
Dynamic and results-driven professional with a strong background in customer service. Proven ability to build relationships and enhance customer experiences while maintaining attention to detail. Skilled in problem-solving and teamwork, consistently contributing to team success and operational efficiency. Adept at managing cash transactions and ensuring accuracy.
Overview
7
7
years of professional experience
Work History
Team Member
Arby’s
Boone, NC
03.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Sales Associate
Hobby Lobby
Boone, NC
09.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Sales Associate
CVS Pharmacy
King, NC
05.2022 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Receptionist
All American Tattoos and Piercings
Mount Airy, NC
05.2020 - 08.2022
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Leveraged professional assistance skills to successfully upsell and retain loyal clients.
- Created an inviting space for clients awaiting service.
Receptionist
Amtex
Pilot Mountain, NC
08.2018 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor Of Science - Psychology
Appalachian State University
Boone, NC12.2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Relationship building
- Collaboration and teamwork
Timeline
Team Member
Arby’s
03.2024 - Current
Sales Associate
Hobby Lobby
09.2023 - 02.2024
Retail Sales Associate
CVS Pharmacy
05.2022 - 08.2023
Receptionist
All American Tattoos and Piercings
05.2020 - 08.2022
Receptionist
Amtex
08.2018 - 05.2022
Bachelor Of Science - Psychology
Appalachian State University