Summary
Overview
Work History
Education
Skills
Training
Accomplishments
Timeline
Generic

Hope Goodenbury

Attica,NY

Summary

Dedicated, reliable customer service representative with 2+ years of experience working with a team. Skilled at thinking on my feet, solving potential customer issues that arise with minimal help from management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

PA1 (Personnel Assistant 1)

The Logistics Company Inc.
11.2021 - 07.2022
  • Customer Service.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Assisted with meetings and presentations within company.
  • Prepared monthly, weekly, and daily logs using Microsoft Office Suite.
  • Maintained and scheduled complex calendars.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Set appointments for customers.
  • Assist customers with questions they may have regarding military identification cards, DEERS, awards and decorations.
  • Answered and redirected incoming phone calls for office.

Retail Sales Associate

Old Navy Inc.
10.2021 - 11.2021
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Place special orders.
  • Collect payment using the store point of sale system
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Dedicated Aircraft Maintenance Technician

United States Air Force
03.2018 - 09.2021
  • Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
  • Obtained fuel and oil samples to check for contamination and monitor fuel consumption.
  • Assisted with aircraft and equipment transport and movement.
  • Inspected airframes to detect wear and other defects.
  • Trained over 20+ team members on properly and sufficiently performing duties attached to the job title.
  • Obtained an additional duty as Physical Fitness Manager
  • Performed flight line AFE preflight and postflight requirements.
  • Inspected all received aircraft parts to verify compliance with FAA regulations.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
  • Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.

Aircraft Maintenance Apprentice

United States Air Force
11.2017 - 03.2018
  • Job Specific Technical Training
  • Promoted to Aircraft Maintenance Technician

Storefront Associate

Oliver's Candies
11.2016 - 09.2017
  • Organized cash in the middle of sales
  • Packed candies to purchasers desire
  • Cooperated kindly with purchasers
  • Filled shelves with everyday candies
  • Encased confectionaries neatly
  • Placed labels with prices and content weight on packages

Cashier

Tops Friendly Markets
08.2015 - 11.2016
  • Handled cash during transactions
  • Bagged groceries carefully according to the customer's liking
  • Interacted politely with customers
  • Fixed shelves to look presentable
  • Switched out new weekly product in place of previous week's product
  • Performed any other tasks assigned by management

Babysitter

Neighborhood Families
01.2013 - 08.2015
  • Entertained four children under thirteen years of age.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles, and read books.
  • Maintained a routine bedtime schedule
  • Communicated positively with children and guardians.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted children with homework assignments and special projects across different subjects.
  • Reassured children when upset providing emotional support and stability.
  • Guided school homework and read bedtime stories to support development.

Education

Certificate of Completion - F-15 Aircraft Training

Air Force Technical Training School
Seymour Johnson AFB, NC
08.2018

Certificate of Completion - Military Basic Training

United States Air Force
Lackland AFB, TX
09.2017

High School Diploma (Advanced Regents) -

Alexander, NY
06.2017

Skills

  • Situational Awareness
  • Team Player
  • Computer Literacy
  • Maintaining Files
  • Effective Planning
  • Answering Phones
  • High Social Awareness
  • Humility
  • Adaptability
  • Problem Solving
  • Time Management
  • Risk Management
  • Detail-Oriented
  • Commitment
  • Interpersonal
  • Organization
  • Leadership
  • Initiative
  • Articulate
  • Determination
  • Team Building
  • Punctuality
  • Innovation
  • Motivation
  • Mentoring
  • Loyalty
  • Work Ethic
  • Discipline
  • Multi-Tasking
  • Knowledge
  • Resilience
  • Delegation
  • Integrity
  • Data Entry Proficiency
  • Document Preparation
  • File Management

Training

  • Human resources equal opportunity training in the identification and prevention of sexual assault/sexual harassment, discrimination, hazing, suicide, drug, and alcohol abuse.
  • Safety
  • Google Docs
  • Google Slides
  • Microsoft Word
  • Microsoft Powerpoint
  • Excel
  • MilPDS (Military Personnel Data System)
  • How to inspect and maintain $87.7 million aircraft
  • How to remove, install, repair aircraft parts
  • How to document inspections and maintenance actions on paper and in a computer system

Accomplishments

  • Air Force Achievement Medal
  • Air Force Good Conduct Medal
  • National Defense Service Medal
  • Global War on Terrorism Service Medal
  • Air Force Longevity Service
  • Air Force Training Ribbon
  • Personally responsible for over $2,000,000 of command equipment with no deficiencies, losses, or damages.

Timeline

PA1 (Personnel Assistant 1)

The Logistics Company Inc.
11.2021 - 07.2022

Retail Sales Associate

Old Navy Inc.
10.2021 - 11.2021

Dedicated Aircraft Maintenance Technician

United States Air Force
03.2018 - 09.2021

Aircraft Maintenance Apprentice

United States Air Force
11.2017 - 03.2018

Storefront Associate

Oliver's Candies
11.2016 - 09.2017

Cashier

Tops Friendly Markets
08.2015 - 11.2016

Babysitter

Neighborhood Families
01.2013 - 08.2015

Certificate of Completion - F-15 Aircraft Training

Air Force Technical Training School

Certificate of Completion - Military Basic Training

United States Air Force

High School Diploma (Advanced Regents) -

Alexander, NY

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Hope Goodenbury