Michael Haskins
Monee,IL
Summary
Seasoned 911 Telecommunicator with comprehensive background in crisis communication and emergency response. Skilled in call handling, dispatching, and coordinating with law enforcement agencies. Strengths include critical thinking, excellent listening skills, and ability to remain calm under pressure. Past roles have resulted in improved coordination between different emergency services for more efficient incident resolution. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Focused 911 dispatcher bringing several years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders. Resourceful professional in emergency communications, recognized for high productivity and efficient task completion. Skilled in crisis management, rapid response coordination, and clear communication. Excel at prioritizing caller needs, multitasking under pressure, and utilizing empathy and decision-making to navigate challenging situations effectively.
Overview
29
29
years of professional experience
1
1
Certification
Work History
9-1-1 Telecommunicator
Ecom 911
Homewood, IL
01.2024 - Current
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Coordinated activities between multiple agencies during emergency situations.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
Police Officer
City Of Lake Station
Lake Station, IN
01.2024 - Current
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Conducted traffic stops in accordance with departmental protocol.
- Maintained order during civil disturbances or protests.
- Provided security at public events such as parades, concerts, or sporting events.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Observed court proceedings related to cases involving police work.
- Advised citizens on safety precautions and preventive measures against crime.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Developed positive relationships with members of the community through outreach programs.
- Utilized various technologies including computers, cameras, radar guns., to complete job duties.
- Ensured compliance with local laws by performing periodic safety inspections of businesses.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Educated youth groups about the dangers of drug abuse and gang violence.
- Provided testimony in court when necessary concerning investigations conducted.
- Counseled victims of domestic violence regarding available resources and legal options.
- Performed searches for missing persons using a variety of investigative methods.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Documented observations and actions by radioing information and completing reports.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Directed traffic at high-volume special events for public safety and order.
- Responded promptly to activated alarms for fires and burglaries.
- Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Pursued fleeing suspects on foot and in varying terrain.
- Served criminal warrants and subpoenas to suspects in public and private locations.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Wrote detailed arrest and accident reports.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Maintained safe and secure environments for court proceedings.
- Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
- Saved time through effective emergency issue resolution.
- Strengthened operational efficiencies and traceability by developing organizational deployment material filing systems for confidential employee records and reports.
- Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
- Eliminated process discrepancies and accurately investigated felony-level property and violent crimes while preparing, submitting and aiding district attorney prosecution cases.
- Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
- Arrested individuals suspected of criminal activities, following proper legal procedures.
9-1-1 Telecommunicator
Village of Tinley Park
Tinley Park, IL
01.2023 - 12.2024
- Answered incoming 911 calls and determined the nature of emergency.
- Dispatched appropriate personnel to respond to emergency situations.
- Maintained contact with callers until help arrived at scene.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
- Monitored radio frequency for active incidents or events requiring dispatch assistance.
- Assessed caller's needs and provided support as needed during crisis situations.
- Documented all relevant details from each call in computer-aided dispatch system.
- Evaluated incoming calls for accuracy and completeness of information received.
- Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
- Prioritized multiple simultaneous calls based on severity of incident reported by caller.
- Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
- Advised field units on proper protocol when responding to hazardous material spills or criminal activity scenes.
- Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
- Updated CAD system regularly with status reports from field units on location and progress of their assignments.
- Followed up with callers after resolution of event and incident to ensure satisfaction with service provided.
- Participated in training sessions related to new technologies used in Emergency Dispatching.
- Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
- Used radio, telephone and computer system to update first responders with new information.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Researched vehicle, wanted and missing persons information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Firefighter
Steger Estates Fire Protection District
Crete, IL
01.2004 - 02.2024
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Conducted regular safety inspections of buildings to identify any potential hazards.
- Performed search and rescue operations in hazardous environments.
- Provided educational presentations regarding fire prevention techniques to local schools and businesses.
- Investigated the causes of fires to determine origin and cause.
Police Officer
New Chicago Police Department
Hobart, IN
02.2014 - 01.2024
- Patrolled assigned areas in patrol car to observe for criminal activity.
- Conducted traffic stops and issued citations for violations of motor vehicle laws.
- Investigated suspicious activities, persons, and vehicles.
- Responded to emergency calls involving disturbances, robberies, domestic disputes.
- Interacted with members of the public while on patrol or responding to calls.
- Checked buildings and businesses after hours for security purposes.
- Prepared reports on incidents encountered while on duty.
- Provided assistance at accident scenes including medical aid when necessary.
- Interviewed victims, witnesses and suspects in order to collect information about crimes.
- Attended court hearings related to cases under investigation.
- Apprehended suspects in accordance with established procedures and regulations.
Correctional Officer
Sheriffs office Lake County IN
Crown Point, IN
08.2021 - 07.2022
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
General Manager
Sheepdog Firearms
Monee, IL
06.2020 - 10.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Ordered parts and supplies necessary for gunsmithing services.
- Provided advice on firearm safety and maintenance to customers.
- Performed custom modifications on customer firearms.
- Assembled new firearms from components and parts.
- Calibrated sights, scopes, triggers, hammers and other components of firearms.
- Maintained records of all repairs performed on customer guns.
911 Dispatch Supervisor
Ecom 911
Homewood, IL
11.2016 - 11.2017
- Monitored 911 calls to ensure accurate and timely response times.
- Developed strategies to improve call center performance and customer service standards.
- Provided guidance and support for new employees in the dispatch center.
- Reviewed call logs, reports, and recordings to identify areas of improvement.
- Coordinated with other departments to ensure communication protocols were met.
- Oversaw the development of training materials for staff members on emergency services procedures.
- Implemented policies and procedures regarding emergency services operations and communications systems.
- Resolved customer complaints in a professional manner while maintaining a high level of customer service satisfaction.
- Created daily, weekly, monthly, quarterly, and annual performance reports for review by senior management personnel.
- Conducted regular meetings with team members to discuss any issues or concerns related to their job duties.
- Assisted in developing plans for improving communication systems between dispatch centers and other agencies involved in emergency services operations.
- Analyzed data from 911 calls to identify trends or patterns that could help improve response times or efficiency levels within the dispatch center.
- Advised dispatchers on best practices when handling difficult or complex situations.
- Acted as liaison between dispatchers and other law enforcement agencies during major incidents or emergencies.
- Trained staff on proper use of technology such as computers, radios, phones., in order to maximize efficiency.
- Investigated incidents involving dispatcher misconduct or errors in order to determine appropriate corrective action.
- Ensured compliance with federal laws governing public safety communications systems.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Firefighter
Village Of East Hazel Crest
East Hazel Crest, IL
05.2016 - 10.2017
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Conducted regular safety inspections of buildings to identify any potential hazards.
- Performed search and rescue operations in hazardous environments.
- Provided educational presentations regarding fire prevention techniques to local schools and businesses.
- Monitored weather conditions for potential threats such as wildland fires or flash flooding.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Investigated the causes of fires to determine origin and cause.
Captain Emergency Management Officer
Rich Township
Richton Park, IL
09.2002 - 07.2011
- Prepared and maintained emergency response plans and procedures.
- Developed, implemented, and monitored emergency management training programs.
- Conducted risk assessment of hazardous materials incidents.
- Coordinated with local, state, federal agencies during disaster relief operations.
- Monitored weather conditions for potential hazards or threats to safety and security.
- Assisted in developing and coordinating public education initiatives related to disasters.
- Reviewed existing policies and developed new strategies as needed for emergency management operations.
- Maintained records of all emergency management activities including drills, exercises, and responses.
- Organized tabletop exercises to evaluate preparedness levels of personnel in responding to emergencies.
- Ensured compliance with applicable laws and regulations related to emergency management.
- Managed resources within budget constraints for successful completion of projects.
- Participated in multi-agency coordination meetings concerning preparedness planning activities.
- Conducted post-disaster evaluations to determine effectiveness of response efforts.
- Collaborated with other departments on issues related to emergency management operations.
- Inspected buildings for potential safety and security risks associated with natural disasters.
- Facilitated regular reviews of existing emergency plans, procedures for accuracy, effectiveness.
- Stayed up to date on federal, state and local regulations governing emergency response plans.
911 Telecommunicator
Lincolnway communications
New Len, IL
09.2004 - 10.2008
- Answered incoming 911 calls and determined the nature of emergency.
- Dispatched appropriate personnel to respond to emergency situations.
- Maintained contact with callers until help arrived at scene.
- Assessed caller's needs and provided support as needed during crisis situations.
- Monitored radio frequency for active incidents or events requiring dispatch assistance.
- Documented all relevant details from each call in computer-aided dispatch system.
Police Officer
Village Of Crestwood
Crestwood, IL
12.2005 - 04.2006
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Provided security at public events such as parades, concerts, or sporting events.
- Utilized various technologies including computers, cameras, radar guns., to complete job duties.
- Developed positive relationships with members of the community through outreach programs.
- Ensured compliance with local laws by performing periodic safety inspections of businesses.
- Counseled victims of domestic violence regarding available resources and legal options.
- Provided testimony in court when necessary concerning investigations conducted.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
Police Officer
Village of University Park
University Park, IL
11.2003 - 04.2004
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Conducted traffic stops in accordance with departmental protocol.
- Maintained order during civil disturbances or protests.
- Provided security at public events such as parades, concerts, or sporting events.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Advised citizens on safety precautions and preventive measures against crime.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
Firefighter
South Chicago Heights
South Chicago Heights, IL
04.2001 - 01.2004
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Conducted regular safety inspections of buildings to identify any potential hazards.
- Provided educational presentations regarding fire prevention techniques to local schools and businesses.
- Investigated the causes of fires to determine origin and cause.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Monitored weather conditions for potential threats such as wildland fires or flash flooding.
- Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
- Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
- Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.
- Evaluated incident scenes for possible victims requiring medical attention or evacuation assistance.
- Prepared detailed reports concerning all activities at emergency scenes.
- Coordinated with other first responders during multi-agency responses.
911 Telecommunicator
SOUTHCOM
Matteson, IL
01.2002 - 01.2003
- Answered incoming 911 calls and determined the nature of emergency.
- Dispatched appropriate personnel to respond to emergency situations.
- Maintained contact with callers until help arrived at scene.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
- Monitored radio frequency for active incidents or events requiring dispatch assistance.
- Assessed caller's needs and provided support as needed during crisis situations.
- Evaluated incoming calls for accuracy and completeness of information received.
- Kept abreast of changes in local traffic patterns and road closures due to accidents or construction activities.
- Prioritized multiple simultaneous calls based on severity of incident reported by caller.
- Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
Firefighter
Village of University Park
University Park, IL
01.1996 - 12.2002
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Conducted regular safety inspections of buildings to identify any potential hazards.
- Performed search and rescue operations in hazardous environments.
- Investigated the causes of fires to determine origin and cause.
- Provided educational presentations regarding fire prevention techniques to local schools and businesses.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Monitored weather conditions for potential threats such as wildland fires or flash flooding.
- Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
- Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
911 Telecommunicator
Village Of South Chicago Heights
South Chicago Heights, IL
05.2000 - 12.2001
- Answered incoming 911 calls and determined the nature of emergency.
- Dispatched appropriate personnel to respond to emergency situations.
- Maintained contact with callers until help arrived at scene.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
- Monitored radio frequency for active incidents or events requiring dispatch assistance.
- Assessed caller's needs and provided support as needed during crisis situations.
- Documented all relevant details from each call in computer-aided dispatch system.
- Evaluated incoming calls for accuracy and completeness of information received.
- Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
Education
High School Diploma -
Bloom Trail
Steger, IL05-2000
Skills
- Law enforcement procedures
- Call prioritization
- Adaptability
- Emergency support
- Emergency medical dispatching
- Listening Skills
- First aid knowledge
- Record-keeping
- Documentation
- Map reading abilities
- Police and fire procedures
- Secure sensitive information
- Dispatch first responders
- Crisis communication
- Emergency protocols
- Professionalism
- Computer-based dispatch systems
- Alarm tracking
- Police department procedures
- Emergency Services Coordination
- Crisis Intervention
- Audio Equipment Operation
- Situational Awareness
- Radio communication
- Data Analysis
Accomplishments
- Will County 911 Telecommunicator of the year
Certification
- LEADS
- IDACS
- EMD
- CTO
- Police officer certified
- Certified Firefighter II
- Hostage negotiation
- NIMS
- APCO training
Timeline
9-1-1 Telecommunicator
Ecom 911
01.2024 - Current
Police Officer
City Of Lake Station
01.2024 - Current
9-1-1 Telecommunicator
Village of Tinley Park
01.2023 - 12.2024
Correctional Officer
Sheriffs office Lake County IN
08.2021 - 07.2022
General Manager
Sheepdog Firearms
06.2020 - 10.2020
911 Dispatch Supervisor
Ecom 911
11.2016 - 11.2017
Firefighter
Village Of East Hazel Crest
05.2016 - 10.2017
Police Officer
New Chicago Police Department
02.2014 - 01.2024
Police Officer
Village Of Crestwood
12.2005 - 04.2006
911 Telecommunicator
Lincolnway communications
09.2004 - 10.2008
Firefighter
Steger Estates Fire Protection District
01.2004 - 02.2024
Police Officer
Village of University Park
11.2003 - 04.2004
Captain Emergency Management Officer
Rich Township
09.2002 - 07.2011
911 Telecommunicator
SOUTHCOM
01.2002 - 01.2003
Firefighter
South Chicago Heights
04.2001 - 01.2004
911 Telecommunicator
Village Of South Chicago Heights
05.2000 - 12.2001
Firefighter
Village of University Park
01.1996 - 12.2002
High School Diploma -
Bloom Trail
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