MARY GOMES
Huntsville,AL
Summary
Public safety professional with 9-1-1 expertise in high-pressure call handling and accurate Computer-Aided Dispatch (CAD) data entry. Communicates clearly, assesses incidents quickly, and prioritizes caller needs. Trains new telecommunicators on call procedures and dispatch protocols to improve operational consistency.
Overview
1
1
Certification
31
31
years of professional experience
Work History
9-1-1 Telecommunicator
Madison County Communications District
Huntsville, Alabama
05.2006 - 03.2025
- Applied critical thinking to determine best course of action under pressure during life-threatening circumstances.
- Applied problem-solving skills to quickly resolve emergency situations.
- Evaluated caller mental state through active listening to ensure appropriate referral to specialized services.
- Engaged with callers compassionately to assess situations and deliver essential assistance.
- Communicated professionally and clearly over telephone using effective communication techniques.
- Entered information from incoming 911 calls accurately into computer-aided dispatch.
- Assisted with training new telecommunicators on proper protocol for emergency and non-emergency calls for service.
- Operated computer systems, databases, and related equipment efficiently.
- Used multi-line telephone systems to answer incoming calls for assistance.
- Recorded call, dispatch, and message details accurately.
- Researched address locations using mapping software and other reference materials.
- Interpreted small-scale maps and computer-screen data to determine locations.
- Answered routine inquiries and routed non-dispatch calls to appropriate departments and agencies.
- Completed training and certification exams successfully.
Detention Officer
Huntsville Police Dept/Madison County Sheriff Dept.
Huntsville, AL
01.2000 - 02.2006
- Responded quickly to emergency situations using appropriate de-escalation techniques.
- Conducted security checks in detention facilities to ensure compliance with safety standards.
- Performed regular cell inspections to identify any potential safety issues.
- Assisted with searches for contraband items within the facility premises.
- Observed conduct of prisoners in housing units to prevent escape or violence.
- Ensured that all rules and regulations were followed by inmates in the facility.
- Conducted periodic patrols of quarters and work areas to initiate counts of inmates at regular and irregular intervals.
- Documented disciplinary actions against inmates to uphold facility regulations and protocols.
- Maintained comprehensive records of inmate activities and behavior to ensure accountability.
- Controlled disruptive behavior with suitable verbal orders or appropriate use of physical force.
- Collaborated with other law enforcement agencies to coordinate responses.
- Provided guidance and support to new staff members regarding policies and procedures.
- Processed and booked convicted individuals into the prison system.
- Drafted daily operational and incident reports detailing inmate rule violations and unusual occurrences.
Medical Records Clerk
Security Vault
Huntsville, AL
11.1998 - 12.2000
- Retrieved requested medical records in a timely manner while maintaining confidentiality of protected health information.
- Coordinated release of medical information to authorized personnel, ensuring compliance with regulations.
- Demonstrated expertise in organizing, filing, and retrieving patient records accurately and efficiently.
- Adhered to HIPAA confidentiality practices regarding access to and release of patient health information.
- Compiled and maintained patient medical records in accordance with applicable legal requirements.
- Addressed records-related inquiries to enhance patient satisfaction and support their needs.
- Delivered charts to assigned areas of hospital or medical facility by following established routing procedures.
- Sorted files into alphabetical order to enhance retrieval efficiency. according to established protocols.
Marine
United States Marine Corps
Yuma, Az
08.1994 - 08.1998
- Attained expertise in the utilization of small arms such as rifles, pistols, machine guns, grenade launchers, for defensive purposes or offensive strikes.
- Developed proficiency in using various types of firearms and explosives.
- Acquired knowledge of various weapons systems through intensive on-the-job training as Aviation Ordnance.
- Gained valuable insight into proper safety protocols while handling hazardous materials such as explosives or chemical agents.
- Managed team resources and maintained equipment inventory records of explosive materials, optimizing operational readiness.
- Took initiative in challenging situations, developing solutions and making effective decisions under pressure.
- Adapted quickly to changing environments and mission objectives, ensuring successful completion of assignments.
- Efficiently managed time between multiple tasks by prioritizing responsibilities according to importance level.
- Achieved success as a member of a close-knit team by exhibiting loyalty, respect for authority figures, dependability, self-discipline, integrity, and commitment to excellence.
Education
High School Diploma -
S.R. Butler High School
Huntsville, AL05-1993
Some College (No Degree) -
Calhoun Community College
Huntsville, ALSkills
- CAD systems
- 911 System Information Databases
- Call Management
- Data Entry
- Emergency procedures
- Call prioritization strategies
- Situation assessment
- Training officer
- Multitasking
- Adaptability skills
- Team collaboration
- Stress Tolerance
- Public Safety Certification
Personal Information
Title: 911 EMPLOYEE DEVELOPMENT SPECIALIST
Certification
- Emergency Police Dispatch certification
- Certified Training Officer 14years
- Emergency Police Dispatch- Quality Assurance
- Communication Shift Lead 12years
AWARDS
Alabama 9-1-1 Dispatcher of the Year 2018
Accomplishments
- 9-1-1 Telecommunicator of the Year-2018
Timeline
9-1-1 Telecommunicator
Madison County Communications District
05.2006 - 03.2025
Detention Officer
Huntsville Police Dept/Madison County Sheriff Dept.
01.2000 - 02.2006
Medical Records Clerk
Security Vault
11.1998 - 12.2000
Marine
United States Marine Corps
08.1994 - 08.1998
High School Diploma -
S.R. Butler High School
Some College (No Degree) -
Calhoun Community College