Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sara Short

Princeton,IL

Summary

Dedicated 911 Dispatcher offering over 6 years of related experience. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Communications Training Officer who offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

9-1-1 Telecommunicator

BuEComm
07.2017 - Current
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Assisted callers in emergency situations with appropriate information and support.

Education

High School Diploma -

Kewanee High School
Kewanee, IL
05.2014

Skills

  • Police and Fire Procedures
  • Call Management
  • Database Queries
  • Works Well Under Pressure
  • Critical Thinking
  • Crisis Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Decision-Making
  • Emergency Assessment

Certification

  • CTO - Communications Training Officer
  • LAC - LEADS Agency Coordinator
  • EMD - Emergency Medical Dispatch
  • EFD - Emercency Fire Dispatch
  • EPD - Emergency Police Dispatch


Timeline

9-1-1 Telecommunicator

BuEComm
07.2017 - Current

High School Diploma -

Kewanee High School

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Sara Short