Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hope Gordon

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Caregiver

Sunrise Senior Living
11.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Call Center Representative

Concentrix
07.2018 - 07.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Call Center Representative

InfoCision
01.2017 - 01.2018
  • Drive product sales through demonstrating advanced product knowledge to customers and clients.
  • Provided exceptional high-level customer support for inbound and outbound calls from all over the nation.
  • Developed and implemented sales strategies to increase profits.
  • Upsold additional products and services to customers, increasing revenue.
  • Used POS system to enter orders and process payments over the phone..

Education

High School Diploma -

East Mecklenburg High School
Charlotte, NC
01.2018

Skills

  • Multitasking, Time Management and Organization
  • Dependable and Responsible
  • Calm and Professional Under Pressure
  • Professional Telephone Demeanor
  • Customer Service
  • Billing and Payment Processing
  • Adaptable and Flexible
  • Word Processing
  • Customer and Client Relations
  • Membership Inquiries and Renewals

Languages

Spanish
Limited Working

Timeline

Caregiver

Sunrise Senior Living
11.2022 - Current

Call Center Representative

Concentrix
07.2018 - 07.2021

Call Center Representative

InfoCision
01.2017 - 01.2018

High School Diploma -

East Mecklenburg High School

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Hope Gordon