Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Hi, I’m

Lachuna Cook

HTS/Receptionst
Cushing,OK
Lachuna Cook

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

HTSReceptionistCaregiverCustomer Service Representative

Work Type

Full TimePart TimeContract WorkVolunteerSeasonal Work

Location Preference

On-SiteRemote
Open to relocation: No

Important To Me

Career advancementPaid time offPaid sick leaveHealthcare benefitsPersonal development programsWork-life balanceStock Options / Equity / Profit Sharing401k match

Summary

Dependable professional with a strong background in customer service. Skilled in multitasking and maintaining effective working relationships. Committed to enhancing operational efficiency and providing exceptional support.

Motivated individual with extensive experience in fast-paced environments. Known for flexibility and strong problem-solving skills, contributing to improved operational processes and team performance. Ready to leverage expertise to enhance customer satisfaction and operational efficiency.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

20

Years of Business and Medical professional experience

Work History

SQ Residential Services
Broken Arrow, OK

HTS
01.2010 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.

Stillwater Warren Clinic
Stillwater, OK

Receptionist
09.2000 - 12.2007

Job overview

  • Greeted and assisted patients, ensuring a welcoming environment and efficient check-in processes.
  • Managed multi-line phone system, directing calls to appropriate departments promptly.
  • Coordinated appointment scheduling, optimizing daily patient flow and reducing wait times.
  • Maintained accurate patient records, ensuring compliance with privacy regulations and clinic standards.
  • Trained new reception staff on procedures and customer service best practices, enhancing team performance.
  • Implemented improvements in front desk operations, increasing overall efficiency in patient processing.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Central Tech
Drumright, OK

Business Administration/Medical Coding from Business Administration/Medical Coding
08-1998

Cushing High School
Cushing, Ok

High School Diploma
05-1995

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Multitasking Abilities
  • Active listening
  • Problem resolution
  • Verbal communication
  • Organization and time management
  • Decision-making
  • Excellent communication
  • Attention to detail
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Schedule management
  • Mail handling
  • Multi-line telephone operation
  • Document management
  • Clerical support
  • Professional demeanor
  • Calendar management
  • Documentation and reporting
  • Typing speed
  • Service-oriented mindset
  • Office management
  • Multi-line telephone systems
  • Performance improvement
  • Bookkeeping
  • Basic accounting
  • Information protection
  • Business administration
  • Database administration
  • Front desk operations
  • Phone etiquette
  • Business operations
  • Multitasking and prioritization
  • Reception desk management
  • Positive and professional
  • Recordkeeping and bookkeeping
  • Call redirection
  • Calm demeanor
  • Microsoft office
  • Team collaboration
  • Courteous and professional
  • Billing and invoicing
  • Relationship building
  • Visitor and customer relations
  • Documentation
  • Basic math
  • Word processing
  • Multi-line phone systems
Availability
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tuesday
wednesday
thursday
friday
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sunday
morning
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evening
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Timeline

HTS

SQ Residential Services
01.2010 - Current

Receptionist

Stillwater Warren Clinic
09.2000 - 12.2007

Central Tech

Business Administration/Medical Coding from Business Administration/Medical Coding

Cushing High School

High School Diploma

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