Hope Gould

This company is owned by the owner of Victory Lap Logistics. I assisted him in opening and running this facility.

• Sold 225 membership committals over the course of 4 months prior to opening our doors.
• Added another 175 members within our first year of operations.
• Streamlined inventory management by developing stock checklist and organizing order platform, enhancing operational efficiency.
• Process weekly payroll using Quickbooks ensuring accuracy and compliance.
• Optimize store and employee schedules to ensure profitability.
• Create and deliver corrective action plans.
• Handle marketing, lead management, event coordination, and local partnerships.
• Manage front desk operations to ensure efficient customer service.

• Led team of 120+ drivers.
• Processed weekly payroll using ADP ensuring accuracy and compliance.
• Developed corrective action spreadsheet and attendance tracker to digitize paper records and streamline tracking.
• Implemented culture changes that enhanced team morale and recognized accomplishments.
• Assisted in facilitating fleet repairs and maintenance.
• Created and communicated corrective action plans to ensure accountability and clarity.

• Delivered packages efficiently and safely.
• Operated and respected company vehicles and equipment.
• Obtained a Class-C CDL license within 3 months of hire.
• Recognized as the second-best driver during high-demand periods, enhancing team performance.

• Modernized product displays by designing and implementing clear price signage to enhance customer experience.
• Administered vaccines and microchips.
• Oversaw inventory management for two distributors.
• Streamlined records systems by organizing outdated and cluttered files, improving accessibility and efficiency.
• Evaluated adopters and conducted adoptions.
• Handled crisis situations effectively in high-pressure environments, ensuring safety and resolution.

• Provided knowledgeable recommendations on pet care and nutrition products.
• Cared for adoptable animals, contributing to their health and readiness for adoption.
• Restocked inventory and monitored product availability on the sales floor.