Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Hope Gould

Roselle,IL

Summary

Dynamic operations professional with a track record of leading successful teams with attention to detail at the forefront. Dependable and goal-oriented to effectively manage multiple tasks and priorities. Skilled in payroll processing, team collaboration, and process optimization.

Overview

11
11
years of professional experience

Work History

Director of Operations

Scenthound
Naperville, Illinois
07.2024 - Current

This company is owned by the owner of Victory Lap Logistics. I assisted him in opening and running this facility.

  • Sold 225 membership committals over the course of 4 months prior to opening our doors.
  • Added another 175 members within our first year of operations.
  • Streamlined inventory management by developing stock checklist and organizing order platform, enhancing operational efficiency.
  • Process weekly payroll using Quickbooks ensuring accuracy and compliance.
  • Optimize store and employee schedules to ensure profitability.
  • Create and deliver corrective action plans.
  • Handle marketing, lead management, event coordination, and local partnerships.
  • Manage front desk operations to ensure efficient customer service.

Operations Manager

Victory Lap Logistics
West Chicago, Illinois
12.2022 - 07.2024
  • Led team of 120+ drivers.
  • Processed weekly payroll using ADP ensuring accuracy and compliance.
  • Developed corrective action spreadsheet and attendance tracker to digitize paper records and streamline tracking.
  • Implemented culture changes that enhanced team morale and recognized accomplishments.
  • Assisted in facilitating fleet repairs and maintenance.
  • Created and communicated corrective action plans to ensure accountability and clarity.

Delivery Driver

Victory Lap Logistics
West Chicago, Illinois
11.2021 - 12.2022
  • Delivered packages efficiently and safely.
  • Operated and respected company vehicles and equipment.
  • Obtained a Class-C CDL license within 3 months of hire.
  • Recognized as the second-best driver during high-demand periods, enhancing team performance.

Assistant Manager

Dog Patch Pet & Feed
Naperville, Illinois
09.2016 - 08.2021
  • Modernized product displays by designing and implementing clear price signage to enhance customer experience.
  • Administered vaccines and microchips.
  • Oversaw inventory management for two distributors.
  • Streamlined records systems by organizing outdated and cluttered files, improving accessibility and efficiency.
  • Evaluated adopters and conducted adoptions.
  • Handled crisis situations effectively in high-pressure environments, ensuring safety and resolution.

Sales Associate

Dog Patch Pet & Feed
Naperville, Illinois
07.2015 - 09.2016
  • Provided knowledgeable recommendations on pet care and nutrition products.
  • Cared for adoptable animals, contributing to their health and readiness for adoption.
  • Restocked inventory and monitored product availability on the sales floor.

Education

High School Diploma -

Naperville North
Naperville, IL
05-2015

Skills

  • Strategic planning
  • Process optimization
  • Compliance oversight
  • Payroll administration
  • Inventory management
  • Team leadership & collaboration
  • Attention to detail
  • Verbal and written communication
  • Empathy and compassion

Affiliations

Group WorkCamps 2011-2015

Timeline

Director of Operations

Scenthound
07.2024 - Current

Operations Manager

Victory Lap Logistics
12.2022 - 07.2024

Delivery Driver

Victory Lap Logistics
11.2021 - 12.2022

Assistant Manager

Dog Patch Pet & Feed
09.2016 - 08.2021

Sales Associate

Dog Patch Pet & Feed
07.2015 - 09.2016

High School Diploma -

Naperville North
Hope Gould