Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Generic
Hope Gregory

Hope Gregory

Ulster Park

Summary

Dynamic Quality Analyst with extensive experience at Optum, excelling in case management and quality improvement. Proven track record in developing innovative programs and enhancing member outcomes through effective staff training and leadership. Skilled in data analysis and mentoring, driving successful initiatives that connect individuals with essential resources.


Throughout my career, I have developed a strong foundation in operations, case management, quality improvement, and team training. Whether conducting internal audits, developing and managing new programs, or previously coordinating workforce programs at SUNY Ulster, I have consistently demonstrated a level of organization, confidentiality, and a heart for helping others thrive in all areas of their lives (i.e education, health, and professional development). These are the same qualities I strive to bring to your organization.


I am a Nurse by trade with a BA in Psychology. I am also a Certified Case Manager and have dedicated my career to working with a diverse group of people, helping them to achieve their overarching goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Quality Analyst/Discharge Coordinator/Utilization

Optum
03.2018 - 11.2025

My main responsibility was to improve quality, provide staff training, and improve member outcomes.


I planned, coordinated, implemented, and evaluated services based on the individual needs of the members. I also created, developed, and managed new programs. I have years of experience in case management where I aimed to improve the health and wellbeing of our members by connecting them with needed resources and services. I also conducted internal audits and provided innovated solutions to complex problems by leading quality improvement initiatives.

Program Coordinator for CASAC and Allied Health

SUNY Ulster
01.2022 - 09.2022

My main responsibility was to create and schedule courses based on local workforce reports.


I assessed student learning and assisted with the development of student resumes and helped to connect the students to partners in the workforce community for successful employment opportunities. I also hired instructors to teach courses, established relationships with community agencies. I evaluated courses for financial feasibility and academic integrity. I supported students in several areas to make sure that they had a successful educational experience.

LPN/Newborn Specialist

Children's Medical Group
11.2011 - 02.2018

My main responsibility included providing nursing care to pediatric patients while overseeing daily operations.


I assisted the providers in providing quality care to the patients. I administered vaccines, provided patient teaching, and maintained a high level of NHYS/OSHA compliance. I was in charge of managing a team of medical assistances. Other skills include office duties, record keeping, and charting.

Education

Bachelor of Arts - Psychology

American Public University
Ranson, WV
08-2021

Associate of Science - Individual Studies/Childhood Education

SUNY Ulster
Stone Ridge, NY
05-2013

Graduate Certificate - Nursing

Ulster County Boces
Port Ewen
08-2002

Skills

  • Case Management
  • Staff/Student Development
  • Counseling/Coaching
  • Quality improvement
  • Program Management/Coordination
  • Mentoring
  • Proctoring
  • Provided innovative solutions to complex problems
  • Identifying gaps and lead quality improvement initiatives
  • Networking/Collaborated
  • Collected, analyzed, and used data to improve services and processes
  • Leadership and oversight of various programs

Certification

Certified Case Manager

Timeline

Program Coordinator for CASAC and Allied Health

SUNY Ulster
01.2022 - 09.2022

Quality Analyst/Discharge Coordinator/Utilization

Optum
03.2018 - 11.2025

LPN/Newborn Specialist

Children's Medical Group
11.2011 - 02.2018

Bachelor of Arts - Psychology

American Public University

Associate of Science - Individual Studies/Childhood Education

SUNY Ulster

Graduate Certificate - Nursing

Ulster County Boces

Awards

American Public University: President's List every semester

UCCC: Phi-theta Kappa Member

Ulster County Boces: AARP Scholarship Recipient

Children's Medical Group: Employee of the Month 2011 and 2013

Optum: Received various Quality and Diamond Awards

Hope Gregory