

Dynamic Quality Analyst with extensive experience at Optum, excelling in case management and quality improvement. Proven track record in developing innovative programs and enhancing member outcomes through effective staff training and leadership. Skilled in data analysis and mentoring, driving successful initiatives that connect individuals with essential resources.
Throughout my career, I have developed a strong foundation in operations, case management, quality improvement, and team training. Whether conducting internal audits, developing and managing new programs, or previously coordinating workforce programs at SUNY Ulster, I have consistently demonstrated a level of organization, confidentiality, and a heart for helping others thrive in all areas of their lives (i.e education, health, and professional development). These are the same qualities I strive to bring to your organization.
I am a Nurse by trade with a BA in Psychology. I am also a Certified Case Manager and have dedicated my career to working with a diverse group of people, helping them to achieve their overarching goals.
My main responsibility was to improve quality, provide staff training, and improve member outcomes.
I planned, coordinated, implemented, and evaluated services based on the individual needs of the members. I also created, developed, and managed new programs. I have years of experience in case management where I aimed to improve the health and wellbeing of our members by connecting them with needed resources and services. I also conducted internal audits and provided innovated solutions to complex problems by leading quality improvement initiatives.
My main responsibility was to create and schedule courses based on local workforce reports.
I assessed student learning and assisted with the development of student resumes and helped to connect the students to partners in the workforce community for successful employment opportunities. I also hired instructors to teach courses, established relationships with community agencies. I evaluated courses for financial feasibility and academic integrity. I supported students in several areas to make sure that they had a successful educational experience.
My main responsibility included providing nursing care to pediatric patients while overseeing daily operations.
I assisted the providers in providing quality care to the patients. I administered vaccines, provided patient teaching, and maintained a high level of NHYS/OSHA compliance. I was in charge of managing a team of medical assistances. Other skills include office duties, record keeping, and charting.
Certified Case Manager
American Public University: President's List every semester
UCCC: Phi-theta Kappa Member
Ulster County Boces: AARP Scholarship Recipient
Children's Medical Group: Employee of the Month 2011 and 2013
Optum: Received various Quality and Diamond Awards