Rayneria Norah
Haslet,TX
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
6
6
years of professional experience
Work History
Discharge Care Coordinator
Rosecrance Ware Center
10.2021 - 03.2022
- Used company software and databases to maintain records of services performed and patient conditions
- Built strong relationships with clients to deliver emotional support and companionship
- Developed a community research directory and added relevant resources for staff and clients to use for their specific needs to provide the most appropriate level of services for patients well-being
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Discharged 20 clients from services a day if they had fallen inactive with the attendance policy
- Sent out 50-80 10-day letters to re-engage clients into services and keep their cases active for medications and therapy.
Resident Care Partner
CherryVale Place
12.2020 - 05.2021
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Documented residents' mental status, sleep and eating patterns in medical record books
- Assisted patients with handling daily living activities.
Data Analysis
Northern illinois Recreation Wellness internship
05.2020 - 08.2020
- Researched different messaging methods and its effects on the brain
- Facilitated file sharing and corresponding tracking on sharepoint
- Gathered deliverables to present to the wellness team
- Created tactics for a smoke-free drug-free environment.
Corps Member
AmeriCorps Member (YMCA)
Rockford, IL
06.2018 - 01.2020
- Promote children’s language and literacy skills through ongoing relationships
- Participate in various activities with the children
- Promote good behavior by using the positive reinforcement method
- Deliver fun, friendly and efficient services to all guests.
Recreational Staff
Rockford Park District Part-Time
12.2015 - 01.2020
- Oversee youth activities, report suspicious child abuse, office work, help when needed
- Plan programs create activities to promote a healthy environment for children and staff
- Work on participants personal skills to promote communication skills
- Organize medical records for children safety.
House Leader
Academic Career Exploratory Scholars House
DeKalb, IL
08.2017 - 12.2017
- Created a safe environment for first-and second-year students to ensure a healthy environment by being a resource and providing social and educational information
- Informed students about activities to increase awareness
- Offered support and availability for students by assisting with homework and personal issues
- Plan programs create activities to promote a healthy environment for students.
Certified Nursing Assistant
Alden Park Strathmoor
Rockford, IL
06.2016 - 07.2017
- Provided geriatrics with assisted living, making sure that their needs are met
- Assisted with activities of daily living (ADL) such as feeding and bathing
- Helped patients by supporting personal hygiene and daily living needs providing comfort, transportation, and vital sign monitoring.
Education
Bachelor of Science - Public Health
Northern Illinois University
Dekalb, ILSkills
- Proficient in MS Word
- PowerPoint
- Excel
- Basic understanding of SPSS
- American Sign Language (ASL)
- Case Management
- Scheduling
- Multidisciplinary Team Collaboration
- Progress Monitoring
- Patient Education
- Policy Adherence
- Program Oversight
- Interdepartmental Collaboration
- Documentation proficiency
Locations
Haslet, TX, 76052
Timeline
Discharge Care Coordinator
Rosecrance Ware Center
10.2021 - 03.2022
Resident Care Partner
CherryVale Place
12.2020 - 05.2021
Data Analysis
Northern illinois Recreation Wellness internship
05.2020 - 08.2020
Corps Member
AmeriCorps Member (YMCA)
06.2018 - 01.2020
House Leader
Academic Career Exploratory Scholars House
08.2017 - 12.2017
Certified Nursing Assistant
Alden Park Strathmoor
06.2016 - 07.2017
Recreational Staff
Rockford Park District Part-Time
12.2015 - 01.2020
Bachelor of Science - Public Health
Northern Illinois University
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