Hope Hager
Crittenden,KY
Summary
Results-oriented Office Management and Administration professional with 25 years of experience optimizing productivity and service quality. Leverages advanced organizational skills and technical expertise to drive operational improvements. Collaborates with cross-functional teams to enhance service delivery and fosters a culture of continuous improvement.
Overview
20
20
years of professional experience
Work History
Office Manager
Cardinal Engineering Corporation
12.2019 - Current
- Coordinated schedules and meetings for executives and staff, optimizing time management.
- Managed office operations to ensure efficient workflow and productivity.
- Streamlined communication processes, improving information dissemination within the organization.
- Implemented new filing system, enhancing document retrieval efficiency across departments.
- Led initiatives to improve workplace culture, fostering a collaborative environment among team members.
- Oversaw inventory management, ensuring supplies were adequately stocked and organized.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 40 employees.
- Provided backup to front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
- Completed bi-weekly payroll for 40 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office Manager /Dispatch Coordinator
Schneller Plumbing Heating And Air
03.2017 - 10.2019
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Established and developed efficient administrative team through coaching, motivation, and fostering career advancement opportunities
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements
- Established workflow processes, monitored daily productivity, and implemented modifications to enhance effectiveness of personnel and activities
- Interacted with customers professionally via phone, email, or in-person to provide information and direct to appropriate staff
- Identified and selected qualified applicants to meet staffing needs
- Developed standard operating procedures for all administrative employees
- Coordinated special projects and managed schedules
- Oversaw appointment scheduling and coordination for both plumbing and hvac
Customer Logistics Supervisor
Ryder
03.2006 - 12.2017
- Overseen the day to day operations within an assigned function to include:
- Led and developed direct reports
- Enforced company policies through disciplinary actions to maintain workplace standards
- Facilitated solutions to customer problems, ensuring high satisfaction levels
- Evaluated functional area productivity to optimize team performance
- Oversaw safety measures and documented reports to uphold workplace safety standards
- Coordinated scheduling and dispatch for over 100 drivers nationwide to ensure timely deliveries.
- Collaborated with management to resolve logistical challenges, streamline operations, and enhance customer service.
Education
Associate of Science - Medical Office Technology
Northern Kentucky Technical College
Edgewood, KY05-1999
Skills
- Office management
- Accounts payable and receivable
- Account reconciliation
- Logistics management - Travel Planning
- Staff management
- Scheduling
- Multitasking proficiency
- Bookkeeping
- Effective communication
- Customer service
- Office administration
- Organizational skills
- Office events
- Administrative support
- Policy modification
Timeline
Office Manager
Cardinal Engineering Corporation
12.2019 - Current
Office Manager /Dispatch Coordinator
Schneller Plumbing Heating And Air
03.2017 - 10.2019
Customer Logistics Supervisor
Ryder
03.2006 - 12.2017
Associate of Science - Medical Office Technology
Northern Kentucky Technical College