Hope Hammack
Kalamazoo
Summary
Dedicated social worker with 4 years of experience in family preservation and child welfare. Combines clinical skills with lived experience in addiction, homelessness, and domestic violence to build rapid rapport with clients who have historically struggled to trust systems. Consistently meets or exceeds documentation standards. Experienced training coworkers on safety plans, prevention plans, and goal development. Social work isn't just a job to me — it's my calling. I prefer a supervisory role, or a role with genuine room for advancement, where I can provide the greatest impact to my community.
Overview
7
7
years of professional experience
Work History
Family Reunification Team Leader
Samaritas
04.2024 - Current
- Lead a team of Family Workers providing intensive, home‑based services to families involved in Foster Care, overseeing all aspects of client care including referrals, assessments, safety planning, goal development, and case closure while ensuring compliance with contractual requirements.
- Conduct weekly individual and family sessions using Motivational Interviewing techniques to address coping skills, healthy relationships, setting boundaries, substance abuse, anger management, and parenting strategies, developing individualized Prevention Plans with SMART goals, protective factors, and 2Gen language.
- Facilitate collaboration between families, Foster Care workers, Family Treatment Court, and community providers to coordinate services, advocate for family needs during review hearings, and connect families with resources such as Safe Families for respite care.
- Complete comprehensive documentation in Harmony, including case notes, IPP assessments, trauma screen checklists, safety plans, routine inquiries, and closing summaries, while providing weekly supervision, training, and support to Family Workers.
- Developed a comprehensive worksheet series covering relationship boundaries, relapse prevention, parenting strategies for traumatized teens, natural/logical consequences, and anger management for parents—designed to train family workers on Motivational Interviewing, solution-focused questions, two-generation practice, and phase-specific documentation while also serving as accessible teaching tools for clients.
Family's Together Building Solutions Worker (FTBS)
Samaritas
07.2022 - 04.2024
- Provided crisis-oriented treatment, education, and support to at‑risk families in Kalamazoo and Calhoun County, meeting with families three hours weekly for three months to help them complete tasks so their CPS cases could close without removal.
- Delivered solution‑focused interventions tailored to each family's unique needs, helping clients identify presenting issues, develop strategies and goals, evaluate progress, and plan for successful case closure.
- Built strong relationships with community and state agencies to coordinate services and provide effective support, while maintaining timely and thorough documentation and communicating case progress through oral and written reports during team meetings.
- Supported team effectiveness by assisting coworkers in locating community resources for their families, helping to ensure client needs were met and services were delivered efficiently.
Server
EMA Enterprise
07.2021 - 07.2022
- Built strong relationships with guests by delivering exceptional customer service.
- Performed comprehensive cleaning tasks including sweeping, mopping, vacuuming, and maintaining server stations.
- Cleared tables and bussed dishes efficiently to facilitate quick setups for incoming guests.
- Used active listening skills to accurately take orders and maintain clear communication with guests and kitchen staff.
Store Manager
Family Dollar
10.2019 - 12.2020
- Recruited, trained, and supervised a team of store employees, ensuring compliance with company standards.
- Developed and communicated clear daily, weekly, and monthly performance goals for all staff members.
- Managed daily administrative tasks including paperwork processing, register reconciliation, staff scheduling, and deposit preparation.
- Built collaborative partnerships with local retailers and the high school to strengthen community engagement and meet the needs of local residents.
- Established and maintained a highly organized store environment that served as a benchmark of excellence for other stores in the district.
Education
Bachelor of Arts - Sociology
University of Texas San Antonio
San Antonio, TX05-2010
Skills
- Motivational Interviewing
- Solution-focused therapeutic interventions
- 2Gen (Two-Generation) approach
- Safety planning & risk assessment
- Trauma-informed care
- Crisis intervention
- Family reunification
- Case management
- Documentation skills
- SMART goal development
- Rapport building
- Leadership skills
- Time management
Accomplishments
- Nominated for the Guy Thompson Reunification Case Manager Achievement Award
- Member, Michigan Child and Family Services Review — Service Array & Resource Development System Program Improvement Team
Timeline
Family Reunification Team Leader
Samaritas
04.2024 - Current
Family's Together Building Solutions Worker (FTBS)
Samaritas
07.2022 - 04.2024
Server
EMA Enterprise
07.2021 - 07.2022
Store Manager
Family Dollar
10.2019 - 12.2020
Bachelor of Arts - Sociology
University of Texas San Antonio