Hope Harris
Dallas
Summary
Results-driven sales and customer support professional with a strong background in client relations, administrative coordination, and sales strategy execution. Adept at managing workflows, tracking key performance metrics, and delivering exceptional service to customers. Currently pursuing a 6-20 adjuster's license, seeking to transition into sales support or claims processing roles within the healthcare and insurance industries.
Experienced with life insurance policy evaluation, underwriting, and client advisement. Utilizes strategic sales techniques to match clients with suitable insurance plans. Track record of effective risk assessment and customer relationship management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Primerica
09.2023 - Current
- Provide consultative insurance solutions by assessing client needs and recommending appropriate policies
- Maintain detailed records of client interactions, ensuring compliance with industry regulations and company policies
- Develop and nurture client relationships through continuous follow-ups and exceptional service
- Conduct financial needs assessments to educate clients on insurance coverage options and benefits
Sales Manager (Acting Store Manager)
David's Bridal
07.2024 - 03.2025
- Oversee store operations, sales strategy execution, and customer service initiatives to drive revenue growth and ensure seamless business operations
- Utilize data analytics to monitor sales performance, track key performance indicators, and implement strategies to enhance store profitability
- Lead a team of associates by managing hiring, training, and performance evaluations to maximize productivity and efficiency
- Coordinate promotional events and community outreach programs to enhance brand awareness and customer engagement
- Streamline scheduling, inventory management, and compliance processes to optimize store operations
Brand Manager
Dillard's Inc.
06.2023 - 07.2024
- Managed sales goals, customer engagement strategies, and merchandising to improve product visibility and increase revenue
- Provided personalized client consultations to build long-term customer relationships and ensure satisfaction
- Led promotional campaigns and events to drive customer traffic and expand brand presence
- Utilized digital tools, including the Dillard's Connect app, to maintain customer engagement and track sales performance
Sales Associate
Jos. A. Bank
09.2022 - 05.2023
- Delivered tailored sales solutions by assisting clients with formalwear selections, fittings, and personalized recommendations
- Collaborated with management to execute promotional events and boost rental and sales performance
- Provided high-level customer service, ensuring a seamless shopping experience, and fostering brand loyalty
Education
BBA - Business Administration
Florida A&M University
Tallahassee, FL03.2025
Skills
- Decision-making
- Microsoft Office Suite
- Team Leadership & Leadership
- Networking
- CRM & Data Management
- Problem Solving
- Interpersonal Skills
- Deadline & Workflow Management
Certification
- 6-20 Adjuster License, In Progress
- Life Insurance Agent License, NPN #20830159
Timeline
Sales Manager (Acting Store Manager)
David's Bridal
07.2024 - 03.2025
Life Insurance Agent
Primerica
09.2023 - Current
Brand Manager
Dillard's Inc.
06.2023 - 07.2024
Sales Associate
Jos. A. Bank
09.2022 - 05.2023
BBA - Business Administration
Florida A&M University
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