Hope Hesseltine
East Lansing,MI
Summary
Enthusiastic and dedicated individual with a passion for creating memorable and enriching experiences for youth. Possesses exceptional communication and organizational skills. Compassionate individual known for communicating well with others, problem solving, and great time management. Adept at designing engaging activities that foster teamwork, leadership, and social skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Legal Advocate Intern
EVE (Ending Violent Encounters)
01.2024 - Current
- Provide information, support and technical assistance to individuals seeking Person Protection Orders (PPO) within Ingham County
- Screen individuals to make sure that the qualify for a PPO and provide appropriate referrals
- Provide information and support at hearings associated with the PPO process
- Coordinate follow-ups on expiration, service, and hearings of petitioners
- Conduct trauma-informed conversations with clients
Hotline and Crisis Chat Volunteer
Michigan State University's Center For Survivors
09.2023 - Current
- Provide empathetic and non-judgemental support to survivors of sexual assault and domestic violence through phone and online chat services
- Utilized active listening and crisis intervention techniques to assist individuals in distress
- Maintained strict confidentiality and adhered to ethical guidelines in handling sensitive information
- participated in ongoing training and professional development to enhance skills
Barista
Biggby Coffee
09.2023 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Lifeguard/Swim Instructor
Hannah Community Center
09.2022 - 04.2023
- Facilitated swim lessons for youth, fostering a positive and safe environment
- Recorded daily activity logs and incident reports for tracking purposes.
- Administered CPR and first-aid following best practices.
- Trained new lifeguards on safety procedures and protocol.
Lifeguard
Huron Valley Swim Club
08.2018 - 08.2022
- Administered CPR and first-aid following best practices.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Entered water immediately to pull struggling swimmers to safety.
Education
High School Diploma -
Michigan State University
East Lansing, MI05.2025
Skills
- Effective communication
- Empathy and patience
- Knowledge of behavioral development
- Supervision and monitoring
- Positive attitude
- Time management
- Motivation and enthusiasm to work with young children
- Collaboration with staff
Certification
- CPR/AED Certified until 8/2/2024
Timeline
Legal Advocate Intern
EVE (Ending Violent Encounters)
01.2024 - Current
Hotline and Crisis Chat Volunteer
Michigan State University's Center For Survivors
09.2023 - Current
Barista
Biggby Coffee
09.2023 - Current
Lifeguard/Swim Instructor
Hannah Community Center
09.2022 - 04.2023
Lifeguard
Huron Valley Swim Club
08.2018 - 08.2022
High School Diploma -
Michigan State University
- CPR/AED Certified until 8/2/2024
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