Hope Hirokawa
Lansdale,PA
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Wister’s BBQ by mastering multitasking and maintaining a positive demeanor. My adeptness in problem-solving and strong work ethic contributed to seamless team operations and the training of new staff, ensuring an always welcoming atmosphere for guests.
Overview
1
1
Certification
Work History
Front of House Employee
Michael Wister
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Placed catering orders as well as taking payments for catering orders
Education
Certificate - Dental Assistant
Shark Dental Academy
Abington, PA02.2025
High School Diploma - Gender Studies
North Penn High School
Lansdale, PA06.2021
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Time management
Certification
CPR
Timeline
Front of House Employee
Michael Wister
Certificate - Dental Assistant
Shark Dental Academy
High School Diploma - Gender Studies
North Penn High School
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