HOPE HOFFMANN
Atlanta,GA
Summary
Versatile and dynamic professional with a diverse background in education, aviation customer service, and administrative support. Proven success in classroom management, building strong relationships, and engaging students to enhance satisfaction and efficiency. Demonstrated adaptability and a strong commitment to excellence, consistently achieving high performance ratings in teamwork and punctuality.
Overview
2025
2025
years of professional experience
Work History
Substitute Teacher
Atlanta Public Schools
- Followed lesson plans designed by absent teachers.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Flight Attendant
United Airlines
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Office Assistant
Unitech
09.2022 - 05.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Input data into spreadsheets and databases.
Education
Bachelor Of Arts - English Literature
Mercer University
Atlanta, GA11.1987
Skills
- Excellent organizational skills
- Flexible Problem Solver
- Relationship building and management
- Diplomatic
Travel
Worked in Hamburg, Germany as an ESL Teacher. Spent two years in Cameroon, West Africa as a Peace Corps Volunteer.
Languages
German
Elementary
French
Elementary
Timeline
Office Assistant
Unitech
09.2022 - 05.2024
Substitute Teacher
Atlanta Public Schools
Flight Attendant
United Airlines
Bachelor Of Arts - English Literature
Mercer University
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