Hope Johnson

• Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
• Maintained contact with kitchen and serving staff to properly handle dining details and address concerns
• Managed daily card and cash transactions, maintaining payment records and investigating discrepancies
• Managed guest expectations by relaying information regarding hours, wait times and specials
• Served as point-of-contact for resolving guest complaints or special requests
• Notified server after seating parties in section to facilitate prompt service

• Made friendly conversation with customers to provide enjoyable bar experience
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
• Attended regular training sessions to stay updated on new products or trends

• Developed good working relationships with fellow

employees through effective communication

• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
• Provided drink suggestions to customers based on their preferences
• Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards