Hope Johnson, CPC
King,NC
Summary
Dedicated certified professional medical coder with excellent leadership and management abilities seeking an analyst or project management position where I can apply my health and medical insurance, compliance, billing/coding, HIPPA, OSHA and analytical skills to a new organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Coder II, Project Team Lead
Novant Health, Inc
01.2022 - 01.2024
- Improved coding and billing quality by implementing rigorous testing procedures and debugging strategies.
- Enhanced software and billing performance through efficient algorithm design and optimization techniques.
- Streamlined coding and base maintenance with thorough documentation, commenting, and version control practices.
- Collaborated with cross-functional teams to develop innovative software solutions for various projects.
- Maintained clinic workqueues by processing hospital and professional claims for accuracy and insurance payment by using systems such as EPIC, 3M Encoder, Microsoft office, etc.
- Reduced system downtime by proactively monitoring performance metrics and addressing issues in a timely manner.
- Expedited project completion timelines with strong time management skills and adherence to deadlines.
- Maintained high coding standards by adhering to industry best practices and staying current with emerging technologies.
Certified Professional Coder
Duke Health System
11.2017 - 01.2021
- Enhanced coding accuracy by implementing quality assurance checks and conducting regular audits.
- Streamlined billing processes for improved efficiency and reduced errors in claims submissions.
- Collaborated with medical staff to ensure accurate documentation and appropriate coding practices were followed.
- Provided comprehensive training for junior coders, resulting in increased productivity and skill development.
Claims Processing Specialist
Blue Cross NC, Spectraforce Tech
04.2016 - 11.2017
- Improved claim processing efficiency by implementing streamlined procedures and workflow adjustments.
- Reduced claim errors by conducting thorough investigations and obtaining all necessary documentation.
- Enhanced customer satisfaction with timely claim resolution through effective communication and followup.
- Collaborated with team members to ensure consistency in claims processing, resulting in reduced discrepancies.
Education
Bachelor of Science - Healthcare Management
Winston-Salem State University
Winston-Salem, NC12.2023
Associate of Applied Science - Healthcare Information Management
Durham Technical Community College
Durham, NC06.2021
High School Diploma -
Southern Durham High School
Durham06.2008
Skills
- Performance Analysis
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Creating/Leading Presentation
- Provider/Staff/Department Training/Education
- Project Management
- Communication
- Risk Management
- Relationship Building
- Critical Thinking
- Analytical Skills
- Interpersonal Skills
- Team Management/Leadership
- Reporting
- EPIC
- 3M Coder
- HIPPA
- Compliance
- MediTech
- Microsoft Office
- ICD-10
- HCPCS
- CPT
- Medical Terminology
Accomplishments
- Collaborated with team of 7 in the development of various team projects.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved departmental improvements through effectively helping with tracking and reporting .
- Documented and resolved billing and compliance issues which led to exceptional results for the department.
Certification
- CPC - Certified Professional Coder,AAPC, December 2015
Timeline
Professional Coder II, Project Team Lead
Novant Health, Inc
01.2022 - 01.2024
Certified Professional Coder
Duke Health System
11.2017 - 01.2021
Claims Processing Specialist
Blue Cross NC, Spectraforce Tech
04.2016 - 11.2017
Bachelor of Science - Healthcare Management
Winston-Salem State University
Associate of Applied Science - Healthcare Information Management
Durham Technical Community College
High School Diploma -
Southern Durham High School
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