Hope Kingston
Chippewa Falls,WI
Summary
Seasoned Data Entry Operator with many years of experience building and maintaining electronic databases. Received and reviewed new written records, transcribed information into electronic databases, verified and validated new and previously-input data fields, prepared reports, and contributed to refinement of data entry protocols. Detail-oriented professional effecting useful, accurate databases.
Meticulous professional with many years of experience. Reviewed written records to verify and transcribe data fields into electronic databases. Collaborated with supervisors and professionals to understand scope of data entry tasks, correct errors, and improve standard operating procedures. Tireless in creating complete, accurate records.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
20
20
years of professional experience
Work History
Data Entry Clerk
OptumHealth
Minneapolis, Minnesota
11.2016 - Current
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Created spreadsheets to track data entries.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Identified discrepancies between source documents and entered data.
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
Group Home Worker
Country Woods
Chippewa Falls, Wisconsin
06.2014 - 11.2016
- Provided direct care and support to residents in a group home setting.
- Assisted with daily living activities such as bathing, dressing, grooming and meal preparation.
- Developed individualized service plans for each resident and monitored progress.
- Maintained accurate records of clients' medical information and treatment plans.
- Collaborated with other staff members to ensure effective communication between departments.
- Conducted recreational activities such as sports, arts and crafts, music. to promote overall wellbeing of the residents.
- Organized educational programs to help residents develop skills needed for independent living.
- Provided emotional support and guidance to individuals experiencing difficulties or crises situations.
- Supervised outings to ensure safety of the residents during community events or trips.
- Implemented behavior management strategies when needed for challenging behaviors.
- Engaged in regular interactions with individuals to assess their needs and provide appropriate interventions.
- Participated in team meetings to discuss individual case plans and outcomes.
- Monitored medication administration schedules and administered medications as prescribed by physicians.
- Assessed physical conditions of the residence on a daily basis for any health-related issues or concerns.
- Provided crisis intervention services when needed including de-escalation techniques and supportive counseling services.
- Actively listened to residents' concerns while maintaining confidentiality at all times.
- Coordinated daily documentation for each patient by reporting care provided, responses and disposition.
- Assisted patients with personal care by bathing, dressing and grooming.
- Remained level-headed and proactive during emergency situations.
- Conversed with residents to promote social interaction and reinforce positive behaviors.
- Implemented behavior modification techniques to maintain calm milieu.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
Customer Service Representative
IPacesetters
Eau Claire, Wisconsin
04.2004 - 08.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Science - Nursing
Chippewa Valley Technical College
Eau Claire, WISkills
- Administrative support specialist
- AR/AP
- Professional and mature
- Meticulous attention to detail
- Document processing
- Maintains confidentiality
- Collecting information
- Data accuracy
- Excellent communication skills
- Customer Service-Oriented
- Strong Problem Solver
- Data screening
- Critical thinker
- Data Integrity
- Pleasant demeanor
- Strong interpersonal skills
- Customer Relationship Management
- Quality Assurance
- Task coordination
- Medical Terminology
- Advanced MS Office Suite knowledge
- Data Entry
- Information Security
Timeline
Data Entry Clerk
OptumHealth
11.2016 - Current
Group Home Worker
Country Woods
06.2014 - 11.2016
Customer Service Representative
IPacesetters
04.2004 - 08.2012
Associate of Science - Nursing
Chippewa Valley Technical College