Hope Laird
Ocala,
Summary
Dedicated, energetic retail manager and business leader with 20+ years of experience in the Ocala area. Dynamic leader with a proven track record in store operations, merchandise sales, beautification and customer service. Excels in fostering business growth through meticulous inventory control and creating engaging customer experiences across a wide range of business types. Demonstrates exceptional financial planning and interpersonal communication, ensuring operational excellence and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Instructor
Polished Nail Academy
06.2024 - 12.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
Store Owner
The Wardrobe Exchange
03.2020 - 05.2024
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
Hair Stylist
Self-Employed
11.2009 - 02.2020
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Area Manager
Bealls Department Store
10.2007 - 10.2009
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
Manager
Goin' Postal Shipping Center
09.2006 - 10.2007
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Skills
- Store operations
- Business networking
- Store maintenance
- Financial planning
- Inventory control
- Merchandise planning
- Customer relations
Timeline
Instructor
Polished Nail Academy
06.2024 - 12.2024
Store Owner
The Wardrobe Exchange
03.2020 - 05.2024
Hair Stylist
Self-Employed
11.2009 - 02.2020
Area Manager
Bealls Department Store
10.2007 - 10.2009
Manager
Goin' Postal Shipping Center
09.2006 - 10.2007
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