HOPE LAWSON
Baltimore,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated [Job Title] with extensive knowledge of hospital cleaning practices. Skillful in cleaning hazardous waste and biohazard sites along with standard facility areas. Hardworking individual possessing strong attention to detail and exceptional team-building skills.
Overview
29
29
years of professional experience
Work History
Environmental Services Housekeeper
Johns Hopkins Hospital
03.2005 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
Sales Associate
Walmart
02.2013 - 09.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Cashier
Jiffy Lube
08.2002 - 08.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Q.A. SUPERVISOR
Unicor Industries
06.1995 - 07.2002
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Determined quality department standards, practices, and procedures.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
Education
High School Diploma -
SOUTHERN HIGH SCHOOL
Baltimore, MD06.1987
Skills
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Sanitation Procedures
- Infection Control
- Maintenance
- Chemical Handling
- Quality control guidelines
Timeline
Sales Associate
Walmart
02.2013 - 09.2015
Environmental Services Housekeeper
Johns Hopkins Hospital
03.2005 - Current
Cashier
Jiffy Lube
08.2002 - 08.2005
Q.A. SUPERVISOR
Unicor Industries
06.1995 - 07.2002
High School Diploma -
SOUTHERN HIGH SCHOOL
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