HOPE MASAO
Glenmont,NY
Summary
Competent and caring registered nurse offering 20 years in patient care. Dedicated expertise in geriatrics, long-term care, and rehabilitative care. Excellent skills in medication administration and treatment implementation. Detail-oriented, responsive, and proficient in management, routine maintenance, sub-acute care, and supervisory duties.
Overview
8
8
years of professional experience
Work History
Registered Nurse Manager
Schuyler Ridge Residential Healthcare
Clifton Park, NY
02.2025 - 06.2025
- Overseer in management of 52-bed unit, concentrating on program planning, prioritization, and evaluation for resident care.
- Enhancement in collaboration among diverse team members.
- Managed fiscal and material resources efficiently.
- Showcased organization's dedication to ethical business practices as guided by Corporate Compliance Office.
- Oversaw resource allocation and performance metrics for assigned resident populations.
- Provides emotional support to residents and their families
RN- Charge Nurse/Supervisor
Our Lady of Mercy Life Center
Albany, New York
08.2018 - 06.2025
- Performed nursing assessments on residents during admission procedures in sub-acute care and rehabilitation unit and as needed.
- Teaching clients about nursing techniques to help clients and their families develop the self-care skills necessary to move toward wellness on the illness-wellness continuum.
- Updated and developed care plans for patients.
- Prepared clients and their families for future self-management and decision-making responsibilities by fostering independence and achieving goals.
- Reinforced the teaching done by specialists in rehabilitation and other healthcare disciplines, provided resource materials for clients' changing needs, and offered ongoing patient education after discharge.
- Participated in the interdisciplinary team process at team conferences and other team meetings and offered team decision-making input.
- Collaborated with team members to achieve cost-effective care by utilizing appropriate clinical measures to meet emergent physical, psychosocial, and spiritual situations.
- Performed nursing care skills and wound treatments daily.
- Performed care and set up manual/cycler peritoneal dialysis units.
RN- Nursing Supervisor
Van Rensselaer Manor Nursing and Rehabilitation Center
Troy, New York
02.2022 - Current
- Overseeing patient admissions, transfers, and discharges.
- Monitoring medical charts and providing compassionate care to patients and families.
- Liaising with doctors and administrators and communicating any changes to the protocol to staff.
- Ensuring compliance with all health and safety regulations.
- Recording and maintaining accurate reports.
- Medication and treatment administration to patients.
- Identifying issues or emergencies and responding in an efficient manner.
- Administered medications and treatments in accordance with established protocols and care plans.
- Collaborated with interdisciplinary teams to develop and implement individualized patient care strategies.
RN- Medical Care Representative
NYS Workers Compensation Board
Menands, New York
06.2022 - 04.2025
- Interprets medical reports, documentation, assessments, referrals, and recommendations for medical rehabilitation of injured workers, claimants, and other consumers.
- Prepares written summaries of disputes for arbitration and written summaries for notices of resolutions.
- Makes recommendations for continuing medical care and therapeutic rehabilitation and analyzes alternative treatment options.
- Discerns excessive and medically inappropriate practices in coordination with medical arbitration units.
- Reviews prior authorizations of Workers' Compensation Medical treatment guidelines confirmations and variances, prior authorizations of medications, durable medical equipment, and treatments.
- Reviews medications requests against diagnoses, medication recommendations, the FDA approvals and off label allowances.
- Provides comments on the medical aspect of cases and consults on medical issues.
- Conducts medical reviews of disputed medical bills.
- Processing HP-1s.
- Liaising with health professionals while following the Worker's Compensation Medical treatment guidelines and Medical Fee Schedule for injured workers.
- Interacts with claimants, attending physicians, pharmacists, and other medical personnel.
Registered Nurse Supervisor
Shaker Place Rehabilitation and Nursing Facility
Albany, New York
08.2019 - 10.2021
- Implemented assignments for all staff.
- Ensure operational nursing standards are met, provide reports on productivity, ensure all nurses follow policies and procedures, train new team members to evaluate nurses' performance.
- Inform family members about medical procedures and doctors' instructions, handle complaints or other issues establish a compassionate environment by providing psychological support to patients, family, and staff.
- Keep records of nurses' files, patients' cases, and procedures MDS Nurse assessments as needed PointClick Care educator, file and verify assignment sheets, verify resident/patient's labs through St Peters Lab Portal, provide the best continuum of care for residents/patients.
- Follow up with all resident's change of status.
- Proper Incident/Accident report documentation.
- Call/Communicate with staff as needed for them to work as required, update census/verify Quick ADT.
- Supervised nursing staff to ensure compliance with care standards and facility policies.
- Developed and implemented training programs for new nursing personnel to enhance skill sets and improve patient care.
Education
Aspiring Leaders, Training Certification -
SUNY Albany Campus
Albany, NY11.2024
Bachelor of Science with Honors - Nursing
Grand Canyon University
Phoenix, AZ09.2022
Associate of Science - Nursing
Maria College
Albany, NY06.2018
Certified Medical Coding and Transcription - Medical Coding And Transcription
Herkimer County Community College
Herkimer, NY06.2012
Skills
- Patient care management
- Utilization Management
- Nursing assignments
- Subacute and rehabilitative care
- Staff supervision
- Schedule management
- Patient monitoring
- Strong medical ethic
- Patient relations
- Medical assessment
- Family and patient support
Accomplishments
- National Society of Collegiate Scholars (NSCS), Spring 2022
Timeline
Registered Nurse Manager
Schuyler Ridge Residential Healthcare
02.2025 - 06.2025
RN- Medical Care Representative
NYS Workers Compensation Board
06.2022 - 04.2025
RN- Nursing Supervisor
Van Rensselaer Manor Nursing and Rehabilitation Center
02.2022 - Current
Registered Nurse Supervisor
Shaker Place Rehabilitation and Nursing Facility
08.2019 - 10.2021
RN- Charge Nurse/Supervisor
Our Lady of Mercy Life Center
08.2018 - 06.2025
Aspiring Leaders, Training Certification -
SUNY Albany Campus
Bachelor of Science with Honors - Nursing
Grand Canyon University
Associate of Science - Nursing
Maria College
Certified Medical Coding and Transcription - Medical Coding And Transcription
Herkimer County Community College