Hope Mbangu

Motivated with strong experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Punctual and driven as well as known for remaining calm and composed in high-pressure situations. Dedicated to meeting objectives by applying exceptional training and successful execution.

• PwC and ParagonOne, 08/2023, 09/2023, PwC Remote Extern, Familiarize with the vision, mission, and work of JDBF, and learn about basic concepts in the nonprofit sector, including current giving trends among various types of donors., Consider profiles of individual, corporate, and institutional donors in specific focus areas, and create ideal personas that align with JDBF's mission and goals., Close out the experience by creating a concise presentation of 7-10 slides, highlighting insights and trends from research into the fundraising landscape, and offering recommendations on the best funder personas to pursue.
• HBCU Heroes, Remote, 05/2023, 08/2023, Social Media Marketing Intern, Creates attention grabbing content for the organizations social media via Tiktok and Instagram, Collaborates with other interns to share content ideas centered around different HBCUs, Responsible for monitoring social media activity (account engagements and interactions per posts), Organize calendar dates for upcoming deadlines, as well as creating social media content in bulk to publish within certain time frames
• HBCU Heroes, Remote, 05/2023, 08/2023, PR/Marketing Strategist Intern, Creatively strategize ways to promote donations received through funds from sponsors, Responsible for shedding a positive perspective on the HBCU Heroes Fundraiser by showcasing funds being distributed through scholarships/grants, Actively monitoring HBCU Heroes social media accounts to add details to help our organization, Attending meetings with project managers, web/merchandise designers, and organizers to strategize new ideas for promotion of the HBCU Heroes Fundraiser and Campus Tours
• Thia’s Travel Services, Remote, 12/2021, 01/2022, Marketing Intern, Created professional level travel advertisements using the mailchimp online service., Organized calendar dates for upcoming travel promotions, as well as setting pre-scheduled times for release of mass email promotions to our clientele., Displayed active listening skills by understanding my employer’s promotional style when creating emails with employer’s preferred formats such as graphics/outlines/character limit etc., Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost & markup factors.