Hope Michael-Igodo
SILVERSPRING,MD
Summary
Reliable, detail-oriented professional with experience in customer service, office administration, and transaction handling. Known for organization, teamwork, and a positive attitude. Ready to support efficient operations and consistent customer experiences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
TEAM MEMBER
Honeygrow Restaurant Organization LP
07.2026 - Current
- Delivered friendly guest service while answering menu questions and resolving basic order concerns.
- Operated POS system, processed guest orders, and maintained accurate transaction handling.
- Prepared made-to-order salads, stir-fries, and honeybars following honeygrow recipes and portion standards.
- Restocked kitchen ingredients to maintain efficient cooking operations., utensils, and supplies to support smooth front- and back-of-house operations.
- Maintained sanitation standards by cleaning stations, sanitizing surfaces, and following food safety procedures.
CLIENT SERVICE & ADMINISTRATIVE COORDINATOR
Inclass Solutions
05.2025 - Current
- Coordinated daily administrative operations, maintaining organized records and timely workflow support.
- Scheduled meetings, managed calendars, and resolved conflicts across multiple priorities.
- Prepared correspondence, student reports, and internal documents with strong accuracy and consistency.
- Scheduled school visits, appointments, and transportation details.
- Communicated updates to parents, school representatives and team members, resolving routine concerns to maintain strong relationships.
- Managed documentation, fee payments, data entry and confidential student information with strong attention to detail.
Cashier Team Lead
Market Square
01.2021 - 03.2025
- Trained new cashiers on register procedures, payment handling, and store service standards
- Supervised cashier workflows to maintain smooth front-end operations and consistent customer service
- Resolved customer concerns and transaction issues quickly to support positive shopping experiences
- Monitored checkout accuracy, cash handling, and till balance procedures to reduce errors
- Supported inventory of cash office supplies and register materials to prevent service disruptions
Education
Associate of Applied Science - Computer Science
Bayelasa State Polytechnic
Nigeria, Bayelsa State12-2025
Skills
- Customer service
- Customer support
- Cash handling
- Data entry
- Attention to detail
- Office administration
- POS system operation
- Transaction processing
- Teamwork and collaboration
- Problem-solving
- Document management
- Administrative support
Certification
- Licensed Life & Health Insurance Agent
Timeline
TEAM MEMBER
Honeygrow Restaurant Organization LP
07.2026 - Current
CLIENT SERVICE & ADMINISTRATIVE COORDINATOR
Inclass Solutions
05.2025 - Current
Cashier Team Lead
Market Square
01.2021 - 03.2025
Associate of Applied Science - Computer Science
Bayelasa State Polytechnic