Hope Michaud
Sacramento,CA
Summary
Dependable server/bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Grange Restaurant & Bar
02.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/FOH Lead
Red Rabbit Kitchen & Bar
03.2019 - 02.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server/Beertender
Oak Park Brewing
04.2017 - 02.2019
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Education
Certificate Of Completion - Esthetics
Paul Mitchell The School Sacramento
Sacramento, CA06.2020
Skills
- Food Delivery
- Food Inspection
- Table Bussing
- Food Running
- Guest Engagement
- Safe Food Handling
- Suggestive Selling
Timeline
Server/Bartender
Grange Restaurant & Bar
02.2023 - 12.2023
Server/FOH Lead
Red Rabbit Kitchen & Bar
03.2019 - 02.2023
Server/Beertender
Oak Park Brewing
04.2017 - 02.2019
Certificate Of Completion - Esthetics
Paul Mitchell The School Sacramento
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