Hope Montgomery

• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

I have been volunteering with Kappa Delta since I joined in 2022. Most of my volunteer work includes working with the Girl Scouts of America troops. I have also worked with my sorority in helping write letters to foster kids, cleaned up trash around campus, and hosted a soccer event to donate to PCAA.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
• Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.

• Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
• Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
• Enhanced customer satisfaction by providing personalized services based on individual client preferences.
• Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
• Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
• Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
• Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.

• Made pizzas
• Sold pizzas/worked at the register
• Made pizza sauce
• Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
• Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
• Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
• Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
• Managed inventory effectively, reducing food waste and controlling costs for the business.
• Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
• Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
• Contributed to menu development by suggesting new pizza combinations based on customer feedback and market trends.

• Sold cheese spread
• Made samples