Hope Montgomery
Springfield,United States
Summary
Knowledgeable and dedicated customer service professional with experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Business Development Consultant
Reliable Toyota, Lexus BMW & Audi
09.2023 - Current
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
- Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
- Reviewed client concerns and recommended appropriate changes to supervisors.
Assembler
Undercover
10.2020 - 06.2022
- Assembled components with minimal supervision, exceeding expected project milestones
- Conducted quality assurance inspections on finished components and identified issues
- Followed outlined specifications to implement assembly plans
- Planned and paced work efficiently to meet daily, weekly, project or production goals
- Recognized and reported defective material and equipment to shift supervisor
- Promoted to Trainer after 6 months of employment
- Assisted in creation of instruction booklets for new hires to reference as needed
Administrative Assistant
Reliable Toyota, Lexus BMW & Audi Springfield
06.2019 - 12.2019
- Answered phones as needed within HR department, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Filed paperwork and maintained office organization
- Tracked various invoices and kept records to support human resources department
- Compiled employee records from individual departments to maintain central files
Education
High School Diploma -
Nixa High School
Nixa, MO12.2017
Skills
- Following Procedures and Protocols
- Training Junior Team Members
- Accuracy
- Confidential Records Management
- HR Support
- Organization and Planning
- Customer Satisfaction
- Departmental Support
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Customer Service and Assistance
Additional Information
I am actively involved with my family's businesses, which includes a restaurant and processing plant. I have learned the value of hard work and do not shy away from difficult tasks. I am a people person and helping others when needed whether it benefits me or not.
Timeline
Business Development Consultant
Reliable Toyota, Lexus BMW & Audi
09.2023 - Current
Assembler
Undercover
10.2020 - 06.2022
Administrative Assistant
Reliable Toyota, Lexus BMW & Audi Springfield
06.2019 - 12.2019
High School Diploma -
Nixa High School
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