Hope O’Brien

• Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
• Documented activity for accurate, reliable records.
• Maintained client confidentiality and adhered to HIPAA guidelines.
• Improved relapse prevention rates with targeted recovery program mentoring.
• Supported clients with compassionate, empathetic face-to-face counseling

Helped individuals set realistic goals based on personal life situations and strengths.

• Used personal experienced to help clients understand issues and move toward recovery.
• Connected clients with available resources to further treatment goals.
• Shared resources, opportunities, and activities to support mentee's learning and development.
• Used skills such as modeling, education and implantation to teach daily living and coping skills.

• Helped individuals set realistic goals based on personal life situations and strengths.
• Conducted assessments and documented updates in EHR.
• Facilitated peer-to-peer conversations to support open communication among mentees.
• Implemented strategies to help peers manage stress and difficult emotions with recovery model
• Used personal experienced to help peers understand issues and move toward recovery.
• Supervised up to 4 other Certified Peer Specialist while maintaining personal case load

• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Offered technical support and troubleshot issues to enhance office productivity.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Recorded expenses and maintained accounting records.
• Created and updated records and files to maintain document compliance.