Hope Okereke
Dallas, TX,TX
Summary
Strategic leader with extensive experience leading and managing teams in high-stress environments. Efficient in planning and executing complex emergency operations. Skilled in developing and implementing policies and procedures with focus on safety.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Watch Commander
Shadow Protective Services, Inc.
08.2018 - Current
- Maintained accurate records of all watch activities, ensuring compliance with departmental policies and legal requirements.
- Adapted quickly to changing situations by making informed decisions based on available information and resources.
- Spearheaded community outreach initiatives to build trust between the department and local residents while addressing specific concerns or issues in a timely manner.
- Enhanced team efficiency by implementing streamlined communication protocols and procedures.
- Managed personnel scheduling effectively to ensure adequate coverage during peak times without sacrificing work-life balance.
- Oversaw budgetary responsibilities related to equipment procurement or maintenance expenses while minimizing costs where possible.
- Increased officer safety by conducting thorough risk assessments and implementing appropriate safety measures.
- Mentored junior staff members by sharing knowledge learned from years of experience, promoting career development opportunities within the department.
- Contributed to policy revisions and updates to ensure alignment with best practices.
Operations Manager
Shadow Protective Services, Inc.
07.2016 - 07.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Sales Manager
Shadow Protective Services
06.2014 - 07.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Private Security Contractor
DynCorp International FZ
05.2013 - 06.2014
- Developed customized evacuation plans tailored to specific locations or circumstances, ensuring swift extraction when needed.
- Improved overall security by implementing cutting-edge surveillance technology and protocols.
- Coordinated transportation logistics for secure movement of valuable assets or individuals between locations.
- Enhanced team performance with ongoing training and professional development opportunities.
Education
Associate of Arts - Criminal Justice And Security
University of Phoenix
Tempe, AZSkills
- Incident Command
- Firearms handling
- Physical Fitness
- Law Enforcement
- Emergency Management
- Surveillance techniques
- Defensive Tactics
- Community Relations
- Intelligence Analysis
- Field Training
- Small Arms Proficiency
- Intelligence Gathering
Certification
- [Primary Company Rep/QM/DO/CO] - [8 years]
- Licensed [Commissioned Officer] - [15 years]
- Licensed [Personal Protection Officer] - [10 years]
- Licensed [Private Investigator] - [10 years]
- Licensed [Alarm System Installer] - [3 years]
- Licensed [Alarm System Monitor] - [3 years]
- Licensed [Electronic Access control installer] - [3 years]
- Licensed [Alarm Systems Installer] - [3 years]
Timeline
Watch Commander
Shadow Protective Services, Inc.
08.2018 - Current
Operations Manager
Shadow Protective Services, Inc.
07.2016 - 07.2018
Sales Manager
Shadow Protective Services
06.2014 - 07.2016
Private Security Contractor
DynCorp International FZ
05.2013 - 06.2014
Associate of Arts - Criminal Justice And Security
University of Phoenix
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