Hope M Pope
Saint Cloud,WI
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Supervisor of Personnel Relations and Recruitment
Osceola County School District
04.2004 - Current
- Conducted in person/phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes for substitute teaching and support staff positions.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
Economic Self Sufficiency Specialist
Department Of Children And Families, State Of Florida
11.2002 - 04.2004
- Collected and analyzed personal and financial information to make appropriate determinations.
- Determined correct services and program resources for individual needs.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Developed and maintained accurate records of programs and services.
- Administered and tracked client service payments.
- Processed special reports and maintain case records.
- Identified cases of possible overpayment over issuance and referred to Benefits Recovery Unit
- Maintain caseload with 98%-100% accuracy monthly.
Care Team Coordinator
Baptist Health Hospital
10.2000 - 07.2002
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Maintain availability lists and complete schedules.
- Reviewed and validated time slips with schedules to ensure accurate payroll and billing.
Public Assistance Specialist
Department Of Children And Families
05.1998 - 07.2000
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
Protective Services Counselor
Department Of Children And Family Services
08.1995 - 04.1998
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Make contact and supervise families with allegation of abuse, neglect and/or maltreatment.
- Conducted child & safety assessments and performs ongoing assessments.
- Provided counseling for children & families with allegation of abuse, neglect and /or maltreatment.
- Completed relative and non-relative home studies.
- Referred families to services and uses information from service providers of psychological/psychosocial evaluations.
- Schedule case staffing's.
- Developed, assesses and implement current case plans with families.
- Comply with foster care/protective services and juvenile statues.
- Presented status reports to court authorities.
- Arranged and provided transportation for clients.
- Managed 25-35 caseloads a month.
- Conducted weekly/monthly family visits.
Public Assistance Specialist
Department Of Children's Services
04.1993 - 07.1995
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
Education
MBA - Business Administration
University of Phoenix
Orlando02.2010
Bachelor of Science - Business Adminstration
Bethune - Cookman College
Daytona Beach04.1991
High School Diploma -
Pasco Comprehensive High School
Dade City, FL06.1986
Skills
- Organizational Systems
- Complaint Handling
- Retention Program Development
- Employee Referral Programs
- Microsoft Office
- Applicant Evaluations
- Problem Resolution
- Onboard New Hires
- Resume Screening
- Unemployment Claims
- Human Resources Services
- Interviewing Abilities
- HR Policies
- Human Resources Management (HRM)
- Excel
Timeline
Supervisor of Personnel Relations and Recruitment
Osceola County School District
04.2004 - Current
Economic Self Sufficiency Specialist
Department Of Children And Families, State Of Florida
11.2002 - 04.2004
Care Team Coordinator
Baptist Health Hospital
10.2000 - 07.2002
Public Assistance Specialist
Department Of Children And Families
05.1998 - 07.2000
Protective Services Counselor
Department Of Children And Family Services
08.1995 - 04.1998
Public Assistance Specialist
Department Of Children's Services
04.1993 - 07.1995
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Adminstration
Bethune - Cookman College
High School Diploma -
Pasco Comprehensive High School
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