Hope Quinones
RIVERVIEW,FL
Summary
Enterprising Job Title successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional Job Title successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
21
21
years of professional experience
Work History
Branch Manager
JPMorgan Chase
2003.03 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Education
Bachelor Of Business Administration -
University of Miami
Miami, FLSkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Relationship building and management
- Training and Development
- Goals and performance
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
JPMorgan Chase
2003.03 - Current
Bachelor Of Business Administration -
University of Miami