Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Hope Romeo

Forest Hill,MD

Summary

Dynamic professional with a proven track record at Home Depot, excelling in customer service and organization. Skilled in time management and HIPAA compliance, I foster strong client relationships while ensuring accuracy in high-pressure environments. Committed to enhancing customer experiences and supporting team goals through effective communication and attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hardware Sales Associate

Home Depot
Bel Air, MD
02.2025 - Current
  • Greeted customers to determine wants or needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended, selected and located merchandise based on customer desires.
  • Adhered to safety standards while handling heavy equipment or hazardous materials within the store environment.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Assisted customers with product selection, pricing and availability.

Direct Support Professional

The Arc Of Baltimore
Dundalk, MD
04.2024 - 02.2025
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Tracked and reported clients' progress based on observations and conversations.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions, and reduce loneliness.

Online Personal Shopper

Giant Food Stores
Perry Hall, MD
09.2022 - 03.2024
  • Placed completed orders in labeled, temperature-appropriate storage, pending customer pick-up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items, and checked the computer regularly to identify any changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Developed professional relationships with customers to establish repeat business, and increase trust.
  • Reviewed orders for pick-up for accuracy and purchase-by dates.

Pharmacy Technician Trainee

Giant Food Stores
Perry Hall, MD
04.2020 - 09.2022
  • Filled daily medication orders and entered prescription data into system.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Answered telephones to respond to questions or requests.
  • Maintained patient profiles and medication records.
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
  • Kept work areas clean, organized, and safe at all times.

Education

High School Diploma -

Perry Hall High School
Perry Hall, MD
06-2020

Bachelor of Science - Criminal Justice

The Community College of Baltimore County
Essex, MD

Skills

  • Time management
  • First Aid and Safety
  • Behavior Redirection
  • Client Support
  • HIPPA Compliance
  • Customer service
  • Communication skills
  • Attention to detail
  • Organization skills

Certification

  • Certified Phlebotomy Technician

References

References available upon request.

Timeline

Hardware Sales Associate

Home Depot
02.2025 - Current

Direct Support Professional

The Arc Of Baltimore
04.2024 - 02.2025

Online Personal Shopper

Giant Food Stores
09.2022 - 03.2024

Pharmacy Technician Trainee

Giant Food Stores
04.2020 - 09.2022

High School Diploma -

Perry Hall High School

Bachelor of Science - Criminal Justice

The Community College of Baltimore County

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Hope Romeo